An exciting opportunity has arisen for an Ecommerce Advisor occasionally working nights within the Customer Service department of a leading retail company. We are seeking an enthusiastic individual with a passion for providing excellent customer service and a keen interest in the digital retail landscape.
Client Details
Our client is a prominent player in the retail industry with a workforce of over 500 employees. With a reputation for delivering exceptional customer service, this company operates primarily in the online retail space, offering a diverse range of products to a wide customer base.
Description
* Respond to customer queries via email, chat, and social media platforms.
* Provide advice and guidance on product selection and availability.
* Process online orders and handle any issues relating to delivery or returns.
* Use a variety of digital tools to enhance the customer experience.
* Develop a deep understanding of the product range to better assist customers.
* Provide feedback to the wider team on customer needs and trends.
* Work with the team to resolve any issues that may arise during the night shift.
* Uphold the company's commitment to delivering exceptional customer service at all times.
Profile
A successful Ecommerce Advisor (Nights) should have:
1. A strong interest in the retail industry and ecom...