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Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare), Belfast
Client: Teleperformance
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training completes. Great public transport links!
* Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment and last 5 years address history.
Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.
Key Responsibilities
At first contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs. Complete processes accurately and compliantly, ensuring a seamless customer experience. Take appropriate actions to ensure positive customer outcomes, reviewing and mitigating gaps as needed.
Join us as a Customer Service Advisor
* Deliver excellent service, keeping customer needs and financial goals in focus.
* Educate customers on banking methods and support their choice of options.
* Complete processes carefully, providing a seamless experience.
What you'll do
Conduct financial reviews, provide accurate information, manage your diary, and balance proactive and planned customer interactions. Your duties include supporting the bank’s operations, maintaining team relationships, resolving complaints swiftly, and ensuring customer satisfaction.
The skills you'll need
Experience in customer service, relationship management, organizational skills, and familiarity with regulatory environments. Proficiency in Microsoft Office and a customer-focused attitude are essential.
What you get from us
* Perks at Work – Savings Discounts, Free Online Classes
* Help@Hand – Wellness and financial support resources
* Critical Illness Cover – Up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend Bonus – Up to £1,200
* Monthly Wellbeing Webinars
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