Technical Support Engineer / ICT Technician
Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills.
If youve also worked in the following roles, wed also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician
This job is officially known with the organisation as an ICT Technician
SALARY: £26,243 to £29,838 per annum + Benefits
LOCATION: Coventry, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am 4:00pm & Friday 8:00am 3:30pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools.
As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365.
The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students.
DUTIES
Your duties as the Technical Support Engineer / ICT Technician include:
2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues
Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure
Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy
Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration
Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions
Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales
Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment
User Support & Training: Provide guidance and in-class support to staff and students where required
Continuous Improvement: Keep up to date with emerging technologies and recommend improvements
CANDIDATE REQUIREMENTS
ESSENTIAL
NVQ in ICT or equivalent qualification, or relevant practical experience
Previous experience in IT support, infrastructure support or technical support roles
Strong working knowledge of Microsoft Windows PC and Server operating systems
Experience with Microsoft Active Directory and Group Policy
Knowledge of cloud services such as Microsoft 365
Understanding of network infrastructure, wireless networks and security solutions
Experience installing, maintaining and troubleshooting hardware and software
Full driving licence and access to own transport
Ability to communicate effectively with both technical and non-technical users
Ability to work in line with safeguarding policies and maintain strict confidentiality
DESIRABLE
MCP, MCSA, MCSE or CompTIA A+ certification
ITIL Foundation qualification or experience working within ITIL frameworks
Knowledge of virtualisation technologies such as vSphere or Hyper-V
Experience with backup and archiving solutions
Experience supporting mobile device deployment including Apple and Android
BENEFITS
Competitive rates of pay
Professional development opportunities
Career pathways across the organisation
Teacher / Local Authority Pension Scheme
Online retail discount
Employee Assistance Programme
Family Friendly policies to support family & carer commitments
Flexible Working Arrangements
This role will be subject to an enhanced DBS check and Social Media check
APPLY TODAY
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JOB REF: AWDO-P14412
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