Job Description
We are seeking a dedicated and professional Night Receptionist to join our team in Manchester on a Part-Time basis. As a Night Receptionist, you will play a crucial role in ensuring the safety, comfort, and satisfaction of our guests during overnight hours. This position requires a detail-oriented individual with excellent customer service skills and the ability to work independently.
1. Welcome guests and handle check-ins and check-outs during night hours
2. Process walk-in reservations and manage bookings via phone and email
3. Respond to guest inquiries, resolve issues, and address complaints promptly and professionally
4. Answer phone calls and direct them appropriately
5. Perform end-of-day system closures and associated administrative tasks
6. Conduct regular security rounds to ensure the safety of guests and the property
7. Support and conduct night audit procedures using the hotel management system
8. Generate and review nightly reports
9. Make critical decisions regarding guest and building safety during night shifts
10. Collaborate with other departments to ensure seamless guest experiences
11. Maintain accurate records of all night shift activities and guest interactions
12. Assist with early morning breakfast preparation and setup as needed
13. Monitor and report any maintenance issues or equipment malfunctions
14. Coordinate with housekeeping to ensure rooms are ready for early check-ins
15. Manage lost and found items, documenting and securing them properly
Qualifications
* Experience in night shift operations within the hotel industry is desired.
* Excellent command of English, both verbal and written
* Proficiency in hotel management software, preferably Opera Cloud
* Strong problem-solving skills and ability to make decisions independently
* Outstanding customer service orientation with a focus on guest satisfaction
* Excellent communication and interpersonal skills
* Detail-oriented with strong organizational abilities
* Flexibility to work night shifts, weekends, and holidays as required
* Basic computer skills and familiarity with standard office software
* Knowledge of safety and emergency procedures
* Ability to remain calm and efficient under pressure
* Team player with a positive attitude and willingness to support colleagues
Additional Information
Your team and working environment:
You will be working with an established front office team across both properties who will support your induction into the role.
You will also have access to:
* Complimentary use of our leisure facilities.
* Discounted stays in our hotels nationwide.
* Complimentary meals on-site in our staff restaurant.
* City Centre parking.
* 30% discount on Accor F&B outlets nationwide.
* Training and Development Opportunities
* The Global Accor Network of over 500,000 Heartists!
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