Technical Service Specialist
Location: United Kingdom
Department: Technical Services
We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation.
Key Responsibilities:
Diagnose and repair company products; determine if replacement is needed
Complete documentation for repairs, returns, and shipments
Set up and configure new equipment for production
Apply Engineering Change Orders to stock
Support customers by phone and email, resolving technical issues
Guide users on software updates and installations
Prepare and ship demo or loan equipment
Support trade show setup and travel to events or customer sites
Train staff and clients on product use and repair procedures
Report product issues to engineering; assist in testing prototypes
Requirements:
Essential:
Technical degree in Electronics or equivalent experience
3–5 years’ experience in electronics repair
Strong problem-solving and communication skills
Ability to travel occasionally across Europe
Proficient in soldering (including surface-mount), using hand/power tools and test equipment
Skilled in Microsoft Outlook, Word, Excel, and PowerPoint
Physically able to lift up to 23 kg
Desirable:
Experience with PCBs, mechanical assemblies, and reading schematics
Knowledge of current wiring standards
Background in entertainment technology
Benefits:
Salary: £32,000–£37,500 (based on experience)
Private health and wellness cover
Retirement plan
Career development and training opportunities
Inclusive team environment