Do you thrive on leading teams to success, managing high-value client relationships, and making a real impact on business performance?
If so, at eXPD8 we're looking for an experienced Client Services Manager who understands that great client delivery is more than just meeting expectations once – it's about building long‑term partnerships, driving growth, and empowering your team to excellence.
About the Role
We are looking for a driven and commercially minded Client Services Manager to lead the growth, delivery, and performance of key client accounts.
This is a fantastic opportunity for someone with strong B2B experience, leadership capability, and a passion for delivering outstanding service.
You will play a pivotal role in ensuring client satisfaction, operational excellence, and profitable growth, while managing and inspiring a high‑performing team.
Salary: From £38,500 DOE. Location: Hybrid – 2 days in the Head Office (including Tuesdays in Bristol) and 3 days working from home.
Key Responsibilities
* Managing and developing strategic B2B client relationships to drive long‑term growth
* Overseeing budgets, financial performance, and commercial delivery across accounts
* Ensuring delivery against SLA, KPI, and operational targets
* Leading regular client meetings, reporting, and performance reviews
* Identifying opportunities for growth within existing accounts
* Collaborating with internal teams to improve execution and service delivery
* Using data and insights to highlight trends, risks, and opportunities
* Leading, coaching, and motivating a high‑performing team
* Managing recruitment, onboarding, and ongoing development of team members
* Creating a positive, collaborative, and results‑driven team culture
Qualifications
* Proven experience managing B2B client relationships
* Strong experience managing budgets and commercial performance
* Experience recruiting, leading, and motivating teams
* Excellent communication and stakeholder management skills
* Highly organised with the ability to manage multiple priorities
* Strong analytical and problem‑solving skills with a data‑driven mindset
* IT literate across the core Microsoft Office Suite
* Strong project management experience, a self‑starter able to manage multiple projects
* Background and understanding of FMCG and/or Field Marketing
Benefits
* Your eXPD8 birthday off each year
* Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more)
* Life insurance
* Immediate access for you and your family to GroceryAid
* Access to eXPD8 Rewards where we offer regular competitions and incentive plans
* Unlimited refer a friend scheme
* Personal development and progression opportunities with access to over 400 learning resources
eXPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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