Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.
Working hours are Monday - Friday, 8:30AM - 5:30PM.
As the Customer Support Administrator, you will be responsible for:
1. Providing customer service logging and tracking faults on Salesforce
2. Co-ordinate engineer diaries effectively and efficiently
3. Manage customer communications to arrange engineer breakdown and maintenance visits
4. Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes
5. Generate quotes and correspondence for supplies and maintenance contracts to customers
6. Update Salesforce as required to support engineers and customers
7. Manage customer queries, issues and problems effectively and efficiently
8. Shipping parts and supplies to customers and engineers
9. Assisting in warehouse with shipping machines and admin tasks
10. Regularly update & maintain spreadsheets as required
11. General Salesforce administration, including updating customer address, contact and phone number details
12. Assist with logging and distributing all incomi...