Collections Negotiator
Full-time | Northampton | OTE: Late £20,000s to Early £30,000s + Benefits | 35 hrs, rotating shifts + 1 in 3 Saturdays (4 hrs)
Are you ready to make a real difference while building a career you can be proud of? We're looking for confident, motivated individuals to join our Collections Team, a fast-paced, high-performing environment where people matter, and purpose drives action.
If you thrive on challenges, enjoy speaking with people, and want to be part of a supportive, friendly team we want to hear from you.
What You'll Be Doing
As a Collections Negotiator, you'll be a key player in a busy contact centre. Your role? Helping customers find practical solutions to clear outstanding debts while maintaining a professional, respectful approach.
Your responsibilities will include:
* Handling a high volume of inbound and outbound calls.
* Negotiating payment plans in line with company policies.
* Managing and updating records efficiently.
* Liaising with enforcement agents when needed.
* Taking ownership of files and following up consistently.
* Attending training sessions to keep your skills sharp.
What You'll Bring
* A confident, calm telephone manner.
* Target-driven with a proven track record in performance.
* Strong organisational and de...