About the role
As an Operative 2 with expertise in Warehouse Administration, you will collaborate with our client's department and be responsible for Warehouse Operations.
Our client is currently looking to recruit a team member. Below are the job details for your reference. You can also contact our friendly recruitment team with any questions about the role, Monday to Friday, 09:00 to 17:00.
Roles and Responsibilities
We have a fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will support our customers with warranty claims with all vendors within the Service Level Agreement (SLA). The role requires high accuracy, attention to detail, and a strong work ethic.
Ideally, you will have previous experience in administration, warehouse management systems (SAP), and familiarity with web portals, which is highly desirable. To succeed, you should be a great team player, possess excellent communication skills, and be able to focus on serial number/asset tracking throughout the warehouse process.
You will work with the wider team to support processing and claiming warranties for vendors such as HP, Lenovo, and Dell.
* Processing components and devices on SAP, ServiceNow, and ITSM accordingly
* Updating SAP records
* Coordinating with courier partners
* Checking warranty status on vendor web portals
* Raising warranty claims (RMA) on vendor portals, considering financial implications and timeframes
* Collaborating with third-party suppliers to claim warranty
* Dispatching warranty parts back to vendors
* Maintaining warranty management database
* Managing SLW database and handling errors
* Overseeing Service Level Agreements
* Handling all queries within SLA, including error resolution
* Using Excel for reporting on vendors
* Ensuring serial number and asset tracking accuracy
* Producing delivery notes and courier labels from partner websites
* Working within SLA for all vendors
* Meeting Personal Performance Targets (PPT)
* Maintaining high standards of housekeeping
Skills
* Strong attention to detail
* Ability to work under pressure and meet targets
* Extensive experience in warehouse practices
* Teamwork skills
* Analytical skills, numerical ability, and proficiency in Excel
* Ability to resolve queries through investigation
* Excellent time management
* Experience working in high-pressure environments with high accuracy
* At least 2 years on a visa for commitment reasons (long-term roles)
* Experience with SAP, ERP, and logistics systems
What's in it for you?
Rate: £17.69/hr through UMB, £13.30/hr through PAYE
Location: Hatfield, Hertfordshire AL10 9TW
Contract: 7 months, Monday to Friday, 07:00 - 15:00
Shifts: Monday to Friday, 37.5 hours/week
Next Steps
After applying, a recruitment consultant will contact you to explain the screening process. If successful, you'll participate in a virtual interview with the hiring manager. We look forward to speaking with you!
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