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Job Description
This is a great opportunity to join our Repairs team based in our Billericay office. We recognize how important it is to help people get their lives back in order quickly when damages occur. Crawford offers a complete managed repair service, supporting policyholders from the first notification of loss through every step of the repair and restoration process. Occasional travel may be required.
Responsibilities
As a Repair Advisor, you will be responsible for proactively managing the repair process, adding value to the customer journey. Communicating with contractors, policyholders, and clients to a high professional standard, keeping them informed at key stages.
You will prepare reports detailing all aspects of the claims, including policy, analysis & liability, quantum, & future actions. You will communicate regularly with all interested parties, calculate & approve interim payments, and prepare interim reports and other communications.
You’ll liaise with colleagues across different areas depending on the claim, so attention to detail is essential to ensure each step is thorough, including collating and recording all necessary statements and information.
Qualifications
We’re looking for talented problem solvers who enjoy challenges and providing solutions. Candidates eager to progress within a global organization are preferred. Additionally, you should have:
* Sound technical skills to proactively manage building repairs.
* Good problem-solving skills to identify failure demand and initiate resolution.
* Excellent verbal and written communication skills to convey technical information clearly.
* Well-developed interpersonal skills to build rapport and manage customer expectations.
* Strong organizational and time management skills to coordinate multiple actions and deliver high standards.
* Strong computer literacy skills to effectively use ICT platforms and applications.
Due to the nature of our business, this role is subject to a satisfactory basic DBS check.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Insurance
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