Medical Information Customer Experience Specialist - Swedish
Contract: 12 months
Hours: 37 hours per week
Location: Walton Oaks (Hybrid - 2.5 days per week onsite)
pay rate: £24 per hour
We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks.
Key Responsibilities
Medical Information Request Management
Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards.
Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements.
Identify and report adverse events and product quality complaints within required timelines.
Provide customer responses in Swedish using approved English-language source materials.
Support second-line medical information activities, including escalation management and content creation, where required.General Responsibilities
Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads.
Identify and support continuous improvement initiatives to enhance processes and customer experience.
Represent Medical Information in country office activities where required, including meetings, reporting, and internal training.
Support country relationship management for designated markets.
Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current.
Required Skills & Experience
Essential
Degree in a life science or healthcare-related discipline.
Native or C2-level proficiency in Swedish, with strong English language skills.
Strong written and verbal communication skills.
High attention to detail and a strong customer service mindset.Desirable
1-2 years' experience in medical information or a related role.
Pharmacy degree.
Understanding of regulatory and compliance requirements within a medical function.
Strong interpersonal and stakeholder management skills.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy