Overview
Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will work various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice. Your role will be varied depending on the needs of the individual client sites; however, core tasks can include welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.
Responsibilities
* Front of House and Reception: efficiently and promptly answer client queries; adhere to all Williams Lea policies and procedures; interact courteously with clients and visitors, following company protocols; maintain a professional and welcoming front desk presence.
* Hospitality: assist with hospitality services, such as guest reception and refreshments; ensure a positive experience for clients and visitors.
* Filing, Archive, and Document Management: organise and maintain physical and digital files; follow established procedures for document management; retrieve and archive documents as needed.
* Reprographics: assist with photocopying, printing, and other reprographic tasks; ensure accurate reproduction of documents.
* Mail Services: handle incoming and outgoing mail efficiently; sort, distribute, and process mail according to company guidelines.
* General Administrative Duties: assist with administrative tasks; collaborate with colleagues to meet service levels; maintain a responsive and adaptable approach.
* Client Relationship Management: recognise and understand client needs and translate client requirements into responsive services; maintain outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
* Personal and Professional Qualities: well presented with a professional manner; computer literate with good knowledge of all MS packages; quick learner; effective communicator at all levels, both written and oral; hands-on team worker; attention to detail; ability to retain high levels of concentration; ability to deal with urgent tasks in a timely and effective manner and to multitask.
Rewards and Benefits
* We believe in supporting our employees in both their professional and personal lives. A comprehensive benefits package is offered, including but not limited to:
* 25 days holiday pay, plus bank holidays (dependant on hours worked)
* Referral Scheme
* Access to all Williams Lea internal job opportunities
* Access to Learning Lounge and our internal training suite
* You will also have an opportunity to work for a global employer who is dedicated to offering all its employees an enjoyable, challenging and rewarding career with future career development prospects.
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