Job Title: Customer Service and Collections Agents
Location: Belfast – Remote working
Job Type: 1 Permanent and 3 Fixed Term with the potential of permanency
Hours: 37.5 hours per week (Monday to Friday rotational shifts between 8am and 6pm, with Rotational Saturday 9am – 1pm)
Salary: OTE £27,500 comprising basic salary £24,492 with a potential quarterly bonus of up to £765 depending upon performance and quality.
Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further We are searching for individuals with a passion for providing excellent customer service to join our team.
The Role:
This is a remote role and for the first 4 weeks, you are expected to attend Full Time training at our Belfast office. After the initial training period, your role will be primarily working from home with a requirement to come into the Belfast office twice a month.
A key member of the Credit Management team responsible for dealing with customer's billing queries and collecting commercial debt for business customers on behalf of Northern Ireland Water. Our Collections Agents combine inbound and outbound calls to engage our customers to secure payment or where appropriate agree payment plans for those in genuine hardship.
Using a combination of telephony and correspondence, Billing and Collections Agents are responsible for processing and resolving accounts at all recovery stages.
Billing and Collections Agents are front-line debt management roles and are critical in ensuring that all cash targets are met in a timely and cost-effective manner. This is a role where there are opportunities to develop your skills in areas such as Litigation, Key Accounts and Aged debt management.
We offer individuals a chance to utilise their excellent customer service skills in a professional and friendly environment. To ensure you become an expert in this field, you will have a comprehensive induction programme and will be supported by your manager and colleagues to help you succeed.
What You'll Need
* Experience of using IT systems and packages including Microsoft Applications
* Customer Service experience to include call centre, retail, hospitality or sales roles
* An effective relationship builder – someone who can quickly establish rapport with people
* A strong team player who strives to achieve team as well as individual targets
What You'll Get in Return:
* Competitive Salary of OTE £27,500 comprising basic salary £24,492 with a potential quarterly bonus between £600 - £765 depending upon performance.
* Full paid induction and training will be provided – with career development opportunities.
* Remote Working.
* 30 days holiday (rising to 35 with each year of service)
* Real opportunities to earn additional income such as being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
This role is open to internal and external applications and we welcome applications from all members of the community.
Closing date for receipt of CVs is 12noon on Wednesday 15th October. Interviews will likely be held the week commencing 20th October with a start date in November.