Overview
Assistant Manager - Central London at The Body Shop (The).
The Body Shop is committed to generating positive economic, social and environmental impact. We are looking for a motivated Assistant Store Manager to share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
Responsibilities
* Coach the team to achieve exceptional customer service standards in partnership with the store manager.
* Oversee the operations and commercial practices of the store, both front and back of house, while maintaining harmony and efficiency on the shop floor.
* Lead and drive a customer-focused store experience on a day-to-day basis.
* Help develop consumer loyalty and awareness to build The Body Shop brand.
* Learn and use internal systems; analyse performance to help manage the commercial side of the store.
* Monitor and manage change in the ever-changing retail environment; help control and meet sales/ performance targets.
* Coordinate effectively between customers, the team and the manager; maintain strong relationships with stakeholders.
* Have full knowledge of the beauty market, competitors, and demonstrate passion for The Body Shop products.
* Be a flexible, responsible role model capable of attracting, retaining and growing people who reflect the brand.
What We Look For / Qualifications
* Experience working within a customer service and/or beauty environment with sales and service targets.
* Working knowledge of shop operation processes.
* Proven ability to drive sales by leading and motivating a team.
* Strong problem-solving skills and the ability to respond in a timely manner.
* Willingness to work flexible hours, including holidays, nights and weekends to meet business needs.
* Good IT skills and the ability to communicate effectively and demonstrate strong operational capabilities.
* Flexibility to work across Sunday to Saturday as required.
Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management
* Industry: Retail
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