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Quality Assurance Officer, Kingston upon Thames
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Client:
CRA GROUP RECRUITMENT AND PAYROLL LTD
Location:
Kingston upon Thames, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d6bdfbc20af6
Job Views:
7
Posted:
12.08.2025
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Job Description:
12 Month Contract with a local Authority
Job Purpose
* To ensure the delivery of high-quality, safe, and effective services within Adult Social Care by proactively monitoring commissioned services, gathering and analysing quality assurance data, and working collaboratively with internal and external stakeholders to drive continuous improvement.
Key Responsibilities
Conduct proactive, planned, and regular monitoring of a designated portfolio of commissioned services. Ensure relevant ASC colleagues are informed and involved throughout the process.
Collate and analyse quality assurance data from various sources including audits, observations, service user and carer feedback (via visits, phone calls, and questionnaires), and provider engagement.
Evaluate the quality of care and support provided by services against contractual obligations, safety requirements, and quality standards.
Identify areas for improvement and make evidence-based recommendations to stakeholders to support service development and enhancement.
Ensure feedback from service users and carers is actively captured and used to inform and drive quality improvements.
Raise concerns about service quality through the Council’s governance framework, including issues identified during monitoring or referred by internal teams.
Work closely with ASC operational teams, professionals, and partner organisations to share market intelligence and agree on actions where service quality concerns are identified.
Support actions required in response to provider suspensions or failures that may impact service delivery.
Develop, monitor, and report on provider action plans and risk assessments to address underperformance and ensure compliance.
Essential experience Required
* Proven experience in a quality assurance, contract monitoring, or service evaluation role within adult social care, health, or a related field.
* Experience conducting service audits, inspections, or reviews, and producing detailed reports with recommendations.
* Demonstrated ability to gather and analyse qualitative and quantitative data from multiple sources to inform decision-making.
* Experience working collaboratively with internal teams, external providers, and partner organisations to address service quality issues.
* Familiarity with safeguarding principles, care standards, and regulatory frameworks (e.g., CQC standards).
* Experience in engaging with service users and carers to gather feedback and incorporate their views into service improvement.
Essential Qualifications Required
* Relevant qualification in same/similar field of work
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