Driver Community and Partnership Manager
London, UK
Position 23.65F
Job Description
Driver Community and Partnership Manager- 48-55k
Location: London, with possible occasional regional travel across the UK
Marrying the tradition of black cabs with cutting edge technology, Gett offers discerning travellers reliable taxi rides from dependable drivers. Based in the UK and Israel, we’ve been helping riders “Gett” where they need since 2010. In London, we’re part of the furniture, with 1 in 9 Londoners having used Gett to order a taxi.
As Driver Community and Partnership Manager at Gett, you’ll be responsible for enhancing black cab drivers' engagement, satisfaction, and long-term success on our platform. While your formal reporting line is to the Senior Director of Customer Experience and Black Cab Services, you will work day-to-day within the Supply team under the Head of Supply and collaborate closely with the Marketplace and Marketing teams.
This hands-on role is focused on strengthening the driver community through regular workshops, targeted communications, strategic partnerships, and consistent support. You’ll be a key voice for drivers within the business and play a vital role in improving retention, satisfaction, and productivity, as measured through internal key metrics.
On a typical day you'll work on:
* Organise and lead regular driver workshops in London and key UK regions to gather feedback, understand challenges, and drive engagement.
* Develop and maintain ongoing contact with drivers through face-to-face check-ins, group sessions, video calls, and surveys.
* Manage existing driver benefit partnerships (e.g. fuel, servicing, insurance) and source new opportunities that align with driver needs and company goals.
* Work closely with the Supply, Marketplace, and Marketing teams to align engagement strategies with business goals and ensure consistent communication with drivers.
* Advise on driver-focused promotions or initiatives designed to increase Getting Hours and improve the driver experience.
* Assist in the delivery and quality control of driver training and onboarding materials.
* Track and report regularly on engagement KPIs, including Getting Hours, driver retention, satisfaction scores, and NPS.
About you:
* At least 5 years’ experience in community engagement, field support, or stakeholder management.
* Experience working with black cab drivers or within the licensed taxi industry is highly desirable.
* Strong interpersonal and communication skills, with the ability to build trust quickly.
* Confidently facilitating group sessions, workshops, or training.
* Comfortable working with feedback tools and engagement platforms (e.g. Slack, SurveyMonkey, Zoom, Braze).
* Highly self-motivated, organised, and outcome-driven.
* Experience handling complaints or user escalations in a calm, solutions-focused way.
What you’ll Gett
25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!
Working from Home Allowance
Private Medical Cover
Sounds interesting? Here’s how to apply and our interview process…
* Send us a CV We’d love for you to tell us why you’d be suited to the role
* Talent Screen - (30mins)Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett
* Hiring Manager - (1 hour video call)- Here you will meet John McEwan (Senior Director of Customer Experience)! He will deep dive into your experience in relation to the role. Asking questions around your experience You will also have time to ask questions to John, so have them prepared!
* 2nd Interview (120mins on site) -Here you will meet Andrew (Head of Supply) to discuss your experience and your motivation along with an opportunity to ask any questions directly to Andrew
Please Note: To give you an idea of how long the process could take, I typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try
We will also require the successful candidate to undergo a DBS check.
At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self.
We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team.
If you need additional assistance or having trouble with applying please email: recruitment.uk@gett.com
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