Role Overview
We are seeking a proactive Customer Engagement Executive to manage customer engagement communications, tools, and processes across the business. This role will act as a key bridge between Marketing and Operations, ensuring customer communications are timely, consistent, and operationally deliverable.
Customer Engagement & Lifecycle Communications
* Plan, coordinate, and deliver customer engagement communications across email, Direct Mail and digital platforms, and operational touchpoints.
* Ensure messaging aligns with marketing campaigns, customer lifecycle stages, and operational updates.
* Support customer onboarding, retention, and re‑engagement initiatives.
* Maintain consistent, timely, and customer‑focused communication standards across all touchpoints.
Engagement Tools, Journeys & Processes
* Support the day‑to‑day management of customer engagement and CRM tools.
* Assist in building and maintaining customer journeys, segmentation, and engagement workflows.
* Identify opportunities to improve automation, reporting, and process efficiency.
* Help document, standardise, and refine engagement processes to support scalability and consistency.
Marketing & Operations Alignment
* Act as a bridge between Marketing and Operations to ensure engagement activities are operationally feasible.
* Translate marketing plans and campaigns into effective customer communications.
* Support feedback loops between customer‑facing teams, marketing, and operations.
* Monitor engagement metrics and flag insights or improvement opportunities to relevant stakeholders.
Skills, Experience & Attributes
* Experience in customer engagement, CRM, marketing operations, or customer communications.
* Strong understanding of customer lifecycle engagement and multi‑channel communications.
* Comfortable working with CRM or engagement platforms.
* Highly organised with strong stakeholder management and communication skills.
* Customer‑first, process‑oriented mindset (desirable).
* Collaborative, proactive, and detail‑focused approach (desirable).
* Ability to thrive in a fast‑paced, evolving environment (desirable).
Desired Attributes
* Customer‑first, process‑oriented mindset.
* Strong collaborator who enjoys working across teams.
* Proactive, detail‑oriented, and improvement‑focused.
* Comfortable in a fast‑paced, evolving environment.
Why Join Us
At Lloyd James Media Group, you would not just be maintaining the numbers, you will be part of a company that is spearheading AI and automation within professional services. We believe work should be exciting, rewarding, and filled with opportunities to grow. When you join us, you are joining a team that values innovation, collaboration, and having a good time along the way. We offer a fun, inclusive, and fast‑paced environment where your ideas are not only heard, they’re encouraged. With our open‑door policy, you will have direct access to decision‑makers and the freedom to make a real impact. We know hard work deserves balance, so we provide plenty of perks, including free food and drinks, company‑sponsored parties each year, and a flexible working environment designed to support work‑life harmony. At Lloyd James Media Group, you will grow your career while being part of a company that is pioneering AI‑driven innovation and automation across multiple industries.
Join us as a Customer Engagement Executive and drive meaningful connections with our customers through dynamic interactions and innovative solutions. If you are interested in the profile, share your CV with us.
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