Credit Control Team Leader – Dinnington – Up to £35,000 + Bonus
Chase & Holland are proud to be supporting a successful, forward-thinking manufacturing business who are seeking an experienced and motivated Credit Control Team Leader to support the Head of Billing and Credit Control in leading a medium-sized Credit Control team.
This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and is passionate about driving performance, improving processes, and delivering strong financial results. As Credit Control Team Leader, you will oversee the daily operation of the credit control function, ensuring the team delivers excellent results while maintaining strong customer and stakeholder relationships.
Benefits:
* Flexible Hybrid Working
* 25 days annual leave plus bank holidays
* Private healthcare
* Discount scheme including gym memberships
* Fantastic training and development
Credit Control Team Leader Responsibilities:
* Assist in the day-to-day leadership and coordination of the Credit Control team
* Drive team performance to achieve collection targets and departmental objectives
* Support, coach and develop team members through regular feedback
* Reduce aged debt and financial exposure through effective account management and recovery
* Review customer accounts and assess cases where legal escalation may be appropriate
* Work alongside internal and external parties to support legal recovery processes when required
* Maintain accurate records and ensure all activity is updated correctly within credit control systems
* Build strong working relationships with departments across the business to support efficient issue resolution
* Produce regular updates and reports on collections performance and outstanding debt
* Manage complex or escalated customer queries relating to credit matters
* Work collaboratively with other teams to improve customer outcomes and speed up resolutions
* Contribute to process improvements and operational changes across the Order-to-Cash function
* Assist in preparing management information and reporting packs
* Provide guidance, training and ongoing support to junior team members
Required Skills & Experience:
* Previous experience in a Credit Control Team Leader or Senior Credit Control position
* Strong knowledge of collections, debt management and credit control procedures
* Experience managing and motivating a team within a fast-paced environment
* Excellent communication and stakeholder management skills
* The ability to manage escalated issues professionally and effectively
* Strong analytical and problem-solving skills
* A continuous improvement mindset with the ability to support process change initiatives
If you are interested in finding out about this exciting Credit Control Team Leader opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. xsngvjr We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.