Go back Northern Lincolnshire and Goole NHS Foundation Trust
Booking Clerk-Cardio-Respiratory, Grimsby Community Diagnostic Centre
The closing date is 29 October 2025
An exciting opportunity has arisen for a booking clerk to work at Grimsby Community Diagnostic Centre at Freshney place, booking Cardio‑Respiratory diagnostic tests. You will need to be flexible in your working hours, as the post will be Monday to Friday 9‑1 predominantly, however the need to work afternoons may be required at a later date when activity increases to fit the service needs. The need to work at Diana Princess of Wales Hospital in Grimsby may also be required from time to time when workloads require this.
The post holder will be responsible for a variety of administration and clerical functions, arranging appointments using an electronic scheduling system, contacting patients via telephone and managing appointment attendances on the systems.
You will be expected to display a pleasant and caring approach, especially when dealing with patients.
Main duties of the job
Operational use of Diagnostic Information Systems (e.g., CVIS, Lorenzo) to register patients attending the departments, ensuring the data entered is accurate and correct.
Answer telephone queries in a timely manner.
Demonstrate own tasks to new starters as directed.
Work with other patient administration departments in line with the continuing needs of the NHS plan and other developments in health care.
Attend any relevant training courses necessary to ensure the effective delivery of the role and maintain personal development.
Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.
Safeguard at all times the confidentiality of information in relation to patients and staff. Information relating to identifiable persons must on no account be divulged other than to an authorised person.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job responsibilities
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. Local flexible working arrangements are developed in partnership between the line manager and employee to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on patient/service user and staff experience, service delivery and work‑life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. New employees starting work with us will be charged for the cost of their DBS check if it is required for their role.
Person Specification
Education and Qualifications
* Good level of General Education
* NVQ 2 in Administration or willingness to work towards NVQ Level 2
* Attained NVQ 2 in administration
* Keyboard Qualifications / relevant
Occupational Experience
* Previous experience of working in a customer services environment
* Working within a change environment
* Experience of scheduling / coordinating activities and/or resources
* Time Management Skills or experience of working with a busy/demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
J-18808-Ljbffr