Treatment Manager - London Reporting to the Spa Director, you will be responsible for ensuring outstanding treatment standards in the spa, delivering Hotel brand standards and assists the Assistant Spa Director in driving operating criteria whilst optimising financial performance through revenue generation and cost control. As an Ambassador for the spa, you will ensure outstanding five star guest relations are delivered at all times. You will act as a duty manager overseeing the personnel management of the Therapist team. You will support the Assistant Spa Director, establish, and maintain marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. What we are looking for The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart. To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses authentic and impeccable customer service skills with your ability to engage with our guests being one of your greatest assets. We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.