Mission
To assist the commercial team in Principal development and manage a defined customer base promoting coatings product range in UK and Ireland.
This role is also a development opportunity for graduates and early-career professionals, as well as those with equivalent experience. Offering structured development, exposure to product management, and the opportunity to build a career within a commercial and technical environment.
Principal Accountabilities as a Commercial Support Assistant
• Running reports as required. Investigation into anomalies and distributing to the team.
• Initially support Product Managers with product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials (includes PBMs, webinars). With the objective of having Product Management responsibility.
• Communicating with customers when products are discontinued, or specifications or standards are changed
• Carry out market analysis to identify the market for new products.
• Work proactively with Principals/suppliers, including questionnaires and responding to enquiries for market information.
• Support external Sales Team. Challenge pricing & margin development on new orders. Alert and discuss price issues at Customers with Sales Managers. Ensure pricelist update to Customers and handle Customer price claims.
• Proactively review Open Orders and work with Supply Chain to ensure best customer experience.
• Supporting the business with commercial excellence. Addressing any additional business requirements that may emerge.
• Maintain the product data available on the new customer portal to effectively promote the products.
• Manage and develop a defined customer base (Foundation & Community customers). Generate sales and margins through new and existing business development.
• Ensure best-in-class customer engagement through the optimal use of the CRM system and integration of the different IT systems.
Graduate Development Opportunity
• Structured onboarding and training programme
• Mentorship from experienced Product Managers and Commercial team members
• Exposure to product management, sales, supply chain, and supplier management
• Opportunity to develop technical and commercial expertise within the chemical distribution industry
• Clear progression pathway into roles such as Product Manager or Commercial Account Manager
Experience, Skills & Education
• Excellent attention to detail, communication and interpersonal skills
• Manage competing priorities and deadlines
• Ability to liaise with people at all levels both internally and externally
• Willingness to learn new systems
• Adaptable approach to changing needs
• High service level standards
• Strong IT skills
• Problem solving and decision making
• Chemistry or related field
Desirable
• Degree (or equivalent) in Chemistry, Business, or a related field
• Interest in the chemical or coatings industry
• Previous experience in a commercial, customer service, or analytical role (including internships or placements)
Azelis is committed to building an inclusive workplace and welcomes applications from candidates of all backgrounds and experience levels. We are happy to consider reasonable adjustments throughout the recruitment process.