End Date: Thursday 21 May 2026
Salary Range: £85,493 - £100,580
Flexible Working Options: Job Share
Job Description Summary
Insurance, Pensions & Investments (IP&I) is evolving to deliver more digital, customer focused insurance and pensions solutions in a fast moving market. As Triage Squad Lead, you’ll shape and lead a new triage capability, working closely with senior leaders to spot opportunities, remove friction and help direct work to where it will create the most value. It’s a hands on role with real freedom to build a team and simple, effective ways of working from the ground up, balancing pace with clear governance and oversight.
Job Title: Triage Squad Lead
Location(s): Edinburgh Citymark, Bristol Harbourside, Leeds Wellington Place
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About This Opportunity
This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Triage Squad Lead, you’ll build and lead a brand‑new capability, working with senior leaders to unlock opportunities, remove obstacles and help the business focus its energy where it will have the greatest impact. With the freedom to design ways of working from the ground up, this is a chance to make a visible difference, see the outcomes of your work quickly, moving faster and smarter for the future.
Responsibilities
* Owning and leading the end-to-end triage process for IP&I.
* Translating strategic priorities into clear triage principles and decision frameworks.
* Lead a team who proactively searches for new chances to streamline, eliminate or automate processes.
* Acting as the senior escalation point for complex or cross-cutting demand.
* Ensuring demand is routed into the correct delivery pathway.
* Providing oversight of governance, risk and controls in partnership with key functions.
* Leading engagement with senior stakeholders across IP&I and the wider Group.
* Building and developing a high-performing triage squad.
* Using MI and insight to discover ways to simplify or automate demand.
* Monitoring benefit delivery.
Qualifications
* 5 years or more proven leadership experience in a complex and regulated environment.
* 5 years or more experience supporting process or operational improvement initiatives.
* Strong analytical and problem‑solving skills.
* Confidence engaging people and influencing at senior levels.
* Understanding of governance and risk in regulated environments.
* Highly organized and delivery‑focused.
* Clear written and verbal communication skills.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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