Overview
We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Bardon, Leicester. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. If you are a motivated individual with a passion for logistics and planning, we would love to hear from you. Join us in shaping the future of transport!
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers\' expectations are always managed.
Responsibilities
* Key customer contact and point of reference
* Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
* Clarify for the customer and the workshop the basis for the repair - Retail/Warranty/Contract
* Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
* Produce and explain repair order to customer during planning stage
* Maintain customer contact information in workshop planner, CM and VDA
* Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts)
* Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
* Manage all contractual and non contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly
* Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes
* Be able to convert GDS quotes into repair orders
* Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
* Be able to convert a quotation into a workshop repair order
* Customer service skills with ability to liaise and communicate to customers
* Strong background in administration or customer focused role
* Ability to work either part of a team or on own building a strong rapport with clients and colleagues
* Excellent time management and organisation skills
* Good level of IT
* Strong organisational skills and ability to prioritise tasks
* Ability to work under pressure and handle multiple tasks simultaneously
* A proactive, can do attitude with the ability to work independently and as part of a team
Requirements / Qualifications
* Customer service skills with ability to liaise and communicate to customers
* Strong background in administration or customer focused role
* Ability to work either part of a team or on own building a strong rapport with clients and colleagues
* Excellent time management and organisation skills
* Good level of IT
* Strong organisational skills and ability to prioritise tasks
* Ability to work under pressure and handle multiple tasks simultaneously
* A proactive, can do attitude with the ability to work independently and as part of a team
Benefits
* 25 days holiday plus bank holidays raising to 30 days with service
* Contributory Pension scheme
* Training and development opportunities
* Health Care Plan with access to dental insurance
* Extended maternity/paternity and adoption leave
* Referral bonus with our recommend a friend
* Cycle to work scheme
* Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more
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