About Four Seasons
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you\'re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About The Role
We are currently seeking a passionate and experienced Hotel Manager with a strong Food & Beverage background to join the executive team at Four Seasons Hotel Hampshire, a quintessentially English country estate infused with modern luxury. This pivotal leadership role supports the General Manager in overseeing the day-to-day operations of the hotel, with a strategic focus on elevating guest experience, operational excellence, and team performance, particularly across our acclaimed Food & Beverage outlets. With a hands on and visionary approach, the Hotel Manager will champion our culture of excellence, innovation, and personalised service. This is a unique opportunity to shape the future of a luxury countryside destination by blending world class hospitality with culinary creativity and operational rigour.
What You Will Do
* Oversee the day-to-day operations of the hotel, ensuring consistency, service excellence, and alignment with brand standards across all departments.
* Serve as the hotel’s second in command, acting as a strategic business partner to the General Manager and playing a key role in shaping and executing the hotel's overall vision and strategy.
* Provide inspirational leadership to department heads, promoting a culture of accountability, collaboration, and continuous improvement.
* Attaining commercial success by identifying and implementing strategies to enhance revenue, manage costs, and maximise efficiency across all areas of the business. Including Rooms, F&B, Spa, Events, and Guest Services.
* Maintain a strong and visible presence throughout the property, actively engaging with guests, nurturing key relationships, and upholding the Four Seasons values.
* Ensure full compliance with company standards, health & safety regulations, and all relevant operating procedures.
* Oversee the F&B operation, giving guidance where needed, ensuring innovation is rife, standards are exceeded and the team enjoys their work!
* Collaborate closely with Sales, Marketing, and Events to deliver seamless and elevated experiences for leisure, corporate, and social guests.
* Contribute to long-term strategic planning, including capital projects, sustainability goals, and innovation across the hotel.
What You Bring
* Minimum 5 years' progressive leadership experience in luxury hospitality, with a strong foundation in Food & Beverage operations
* Prior experience as a Hotel Manager, Director of Operations, or senior F&B leader in a multi-outlet hotel or resort
* Proven track record of leading high-performing teams and delivering commercial success
* Deep understanding of luxury service standards and a strong guest-centric mindset
* Exceptional leadership, communication, and relationship-building skills
* Strategic thinker with operational acumen and attention to detail
* University degree in Hospitality, Business, or related field preferred
* Flexible and adaptable, able to work irregular hours, weekends, and holidays as required
What We Offer
* Competitive compensation package including annual incentive plan based on agreed KPIs
* Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
* Excellent Training and Career Development opportunities
* 28 days holiday per annum including bank holidays (increasing based on length of service)
* Group Personal Pension Plan
* Bupa Private Medical Insurance and Dental Insurance
* WeCare Employee Well Being Platform
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