Job Description
We have an exciting opportunity to join Shared Interest, as a member of the senior management team, you will lead on the investment growth strategy, ensuring Share Capital is maintained at a level to fulfil the Society’s lending commitments. You will lead the Member Engagement Team, providing excellent customer service to existing and new investors/donors.
Shared Interest is a UK based co-operative that lends to fair trade businesses in the developing world. We use the investments of our members to make loans to organisations of farmers and craftspeople as well as some fair-trade buyers. The role is based out of our Newcastle office, on a hybrid basis.
Responsibilities include:
1. Develop, implement, and evaluate comprehensive strategies to drive membership growth and investment across Sterling, Euro, and USD
2. Organise and ensure maximum member participation, engagement and satisfaction during the year in mailings, events and the Annual General Meeting through clear communication and effective voting systems
3. Lead on the development and management of member online portal and CRM system to manage and maximise member engagement and meet governance obligations
4. Implement robust processes, procedures and metrics to ensure MET provides excellent cu...