Red Snapper Recruitment are recruiting for a Resident Services Officer to work for our client in Old Kent Road, South East London. This is a fantastic opportunity for someone who thrives on making a difference in the lives of residents and is committed to delivering excellent housing services. Must have social housing and ASB experience.Must have an active DBS Contract: 3 month initial contract plus extensions Basic Salary: Starting from £24 per hour PAYE Hours: Full time, 8am-4pm Location: Old Kent Road - Fully onsite Summary of Post To provide a comprehensive and supportive housing management service to residentson an assigned estate or estates, ensuring that tenancies and leases are properlymanaged, and residents understand their rights and responsibilities. The post-holder will resolve cases of antisocial behaviour, nuisance and domestic abuse and ensure these are managed sensitively in accordance with current policy and best practice. Person Specification · Knowledge of relevant housing law and regulation, with significantexperience of applying this in a social housing organisation· Experience of resolving complex enquiries from residents, electedMembers, internal partners and external agencies· Experience of working in a performance-driven environment, includingmeeting KPIs and service standards Version One. · Knowledge of safeguarding principles relating to children and vulnerableadults and experience of applying these in a housing management setting· Knowledge of antisocial behaviour case management and experience ofsuccessfully resolving a range of ASB and nuisance issues· Experience of producing a range of written communications If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £150, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.Red Snapper Recruitment is a member of the Red Snapper Group.The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.The Red Snapper Recruitment Group is an equal opportunities employer