Elvet Recruitment are working with a successful property development company to assist them in finding a Customer Care Co-ordinator to cover maternity leave based ion their offices in South East Northumberland
This company has ambitious plans for growth, with multiple new sites starting and a strong focus on delivering high-quality homes.
As a Customer Care Co-ordinator, you will play a key role in supporting the post-sale process, ensuring that customers are happy with their new homes and that any issues are resolved quickly and efficiently. You will act as a central point of contact for customers, liaising with construction teams and sub-contractors to provide an exceptional after-sales service.
What You’ll Be Doing:
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Supporting the post-sale customer care process and ensuring any defects are rectified promptly
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Liaising with customers, sub-contractors, and internal teams to coordinate repairs and appointments
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Monitoring snagging and associated requirements to ensure customer satisfaction
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Collating evidence of defects and identifying any trends
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Ensuring resolutions are escalated and communicated appropriately
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Processing invoicing and maintaining accurate records
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Contributing to improvements and efficiency in the customer care function
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Supporting the overall delivery of business success through a robust customer care service
What We’re Looking For:
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Excellent communication and customer care skills
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Ability to remain calm in challenging situations
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Strong diary management skills
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Knowledge of NHBC standards
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Full UK Driving Licence
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Previous experience using COINS (desirable)
Role Information:
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Temp role covering maternity leave
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Monday to Friday, hours in line with business needs
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Salary: from £28,922 per annum
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Location: Various sites as required
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail