The purpose of this role is to assist the Sales and Integration departments with the administration of their departments and the preparation of equipment for sale and/or installation. The role will provide invaluable support to ensure that the operation delivers exceptional service to its customers, ensuring output meets the requirements of the business. In addition, the role will be required to assist, or cover for, other roles within the operation for which full training / support will be given.
Why Solotech?
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.
Your day will look like this:
* Responsible for incoming calls and ensuring calls, messages and documents are allocated correctly to the appropriate individuals.
* Assist with equipment sales from start to finish, handling enquiries, preparing quotations, chasing leads, ensuring efficient fulfilment of orders and assisting with after sales support
* General assistance to Senior Sales Executives in administration roles as and when required for Sales admin tasks.
* To be responsible for stock take procedures within the Manchester Office.
* Be responsible for Spare Parts and small orders from initial enquiry to despatch.
* Assist with stock management using our asset-tracking software
* Supporting training events hosted at Solotech UK Group
* Processing purchase orders; entry, placement and progress to delivery
* Ensuring all visitors to the company are greeted appropriately and are offered / served refreshments. Responsible for informing appropriate staff members of the visitor’s arrival
* To be responsible for our eBay store, ensuring that our customers give 100% reviews and no bad feedback and equipment sales are refreshed on a monthly basis.
* Any other reasonable ad-hoc requests as required by your manager.
Essential skills / experience
* Self-motivated, with initiative and the ability to work unsupervised
* Excellent communication skills
* Willingness and ability to learn quickly
* Flexible and adaptable with the ability to multitask and remain calm under pressure
* Good working knowledge of Microsoft Office is essential
* Proven track record or experience in business administration
* Excellent telephone manner and customer service skills
* Able to interact with people of all professional levels
Advantageous, but not essential
* Pro audio industry knowledge / interest
Professional requirements
* Right to work and remain in the UK
Level of education
* Educated to GCSE level, with A-C or 4-9 in English and Maths (or equivalent)
Our offer to you
* Competitive Medical Cash Plan
* Employee Assistance Program: free counselling, legal support & 24.7 help line
* Opportunities for training and career advancement
* Pension plan with employer contribution
* Cycle to Work Scheme
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