Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high‑quality, resident‑focused housing management service across local communities.
Working Pattern: Fully Site Based
Location: London
Rate: 280-300 Umbrella
The Role
The Housing Manager will lead and develop a high‑performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding.
Key responsibilities include:
* Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value‑for‑money neighbourhood service.
* Implementing the organisation’s neighbourhood services business plan and contributing to budget management.
* Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction.
* Overseeing quarterly estate inspections, working collaboratively with repairs and estate services.
* Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised.
* Delivering an effective approach to anti‑social behaviour through decisive case management and partnership working.
* Ensuring responsive, victim‑centred action on domestic abuse cases.
* Representing Housing Services at court, case conferences, and multi‑agency meetings.
* Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams.
* Analysing service performance, KPI data, and developing strategies for continuous improvement.
* Championing equality, diversity, and inclusion across service delivery.
* Supporting emergency planning, service continuity and the council’s safeguarding responsibilities.
About You
We are seeking a confident and capable leader with experience in social housing and neighbourhood management.
You will ideally bring:
* Experience managing teams in a housing management or neighbourhood services environment.
* Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks.
* A track record of delivering service improvement, driving performance, and managing change.
* Experience handling complex ASB cases, complaints, safeguarding concerns, and multi‑agency working.
* Excellent communication, influencing, and relationship‑building skills.
* Ability to analyse data, manage budgets, and contribute to strategic planning.
* Strong organisational skills with the ability to prioritise competing demands.
* A commitment to equality, diversity, and delivering exceptional customer service.
Why Apply?
✔ Join a respected and community‑focused housing provider
✔ Lead a passionate team committed to improving local neighbourhoods
✔ Make a real impact on residents' quality of life
✔ Excellent opportunity for professional growth and development
How to Apply
If you are an experienced housing management professional looking for your next step, we would love to hear from you.
Apply today via Pertemps Network Group and take the next step in your housing career.