Colchester - Hybrid working
Permanent
We are recruiting a Head of Operations & Business Improvement to provide strategic leadership across planning, governance, compliance, and operational performance within a growing service-led organisation. This is a senior leadership role, reporting directly to the Divisional Managing Director, and working closely with Heads of Delivery and Sales to ensure the business has the capability, controls, and performance frameworks needed to deliver operational commitments, meet budgets, and support long-term growth.
The Role
You will take ownership of operational planning governance, performance management, and resource strategy, ensuring the organisation operates efficiently, compliantly, and at scale. Day-to-day planning activity is managed by an established Planning & Reporting team and QHSE function; your focus will be on strategic oversight, KPI performance, and continuous improvement to improve the overall business running.
Key Responsibilities
* Define and lead the planning framework, service model, and performance standards
* Set, monitor, and drive KPIs across operational and service delivery functions
* Identify operational risks and develop mitigation strategies with senior leadership
* Drive governance, controls, and continuous improvement across planning and operational support
* Act as a strategic partner to Deliver Sales, supporting decision-making and cross-functional alignment
About You
Essential
* Senior leadership experience within operations, service delivery, or operational improvements
* Been hands on in a role driving Change management
* Proven experience managing capacity, resources, and operational risk
* Confident influencing senior stakeholders and leading cross-functional teams
* Commercially aware with a clear understanding of financial and operational impact
Desirable
* Experience within engineering, technical services, or facility management environments
* Knowledge of compliance, Health & Safety, and operational best practice
* Exposure to continuous improvement or operational transformation initiatives
* PLEASE NO AGENCY CONTACT, WE OPERATE ON AN EXCLUSIVE RECRUITMENT PARTNERSHIP WITH OWEN DANIELS CONSULTANCY***
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