Overview
The UK&I Service Manager position is a pivotal role in the implementation, managing and maintaining of the successful delivery of the Service contract operations across the UK&I team working in partnership with the wider service business.
Develop key relationships with clients to ensure our high level of standards and quality of delivery is met with a strong focus on customer experience and process efficiency.
Ensure that contracts are delivered effectively and inline with profit expectations. This role involves high levels of travel to Ireland/UK, other AVK offices and client sites.
Responsibilities
* Build and maintain strong, long term client relationships
* Engage key stakeholders to ensure that key deliverables are achievable
* Co-ordinate with internal teams to ensure client expectations are met
* Proactively address client issues and concerns to maintain satisfaction
* Manage the delivery of all UK&I field-based services to ensure effective delivery whist ensuring profitability
* Work with Technical Services to ensure that we operate as ‘one team’ and that Technical considerations have been met on all service works
* Ensure all remedial works are planned to achieve first-time fix
* Work with clients and AVK Account Managers to understand any cost efficiencies and also feedback any potential impacts/improvements
* Ensure field engineers are engaged and given sufficient notice of all planned works
* Ensure that Call Out cover is in place for all territories and effectively communicated across all functions
* Work in conjunction with the AVK Account Managers to ensure smooth delivery of contracted works in line with targets, revenues and margins
* Manage and oversee all customer requests, scheduling of activities and parts availability to ensure effective service operations
* Support the development and management of processes and standards to ensure accuracy of information to facilitate the scheduling of works
* Coach teams to develop client relationships via phones calls as a priority with emails follow up to confirm conversations
* Ownership of the financial administration and co-ordination of delivery for all service based works across UK&I
* Lead lifecycle planning schedules working alongside Account Managers and Technical Services
* Ensure effective communication and customer excellence is centric in all we do
Qualifications
* Proven experience managing a team
* Willingness to travel across sites in UK and Ireland
* People focused
* Good at building and maintaining relationships
Benefits
* Private Health Insurance
* Performance Bonus
* 25 days annual leave + bank hols
* Birthday Off
* Pension Plan
* Hybrid working / Flexible working
#J-18808-Ljbffr