Moon Aesthetics is a leading aesthetics clinic and training provider with multiple salon locations and a growing academy. We're passionate about delivering an outstanding client experience while building a supportive, high performing team culture.
We are now looking for an Operations Manager to join our leadership team, drive operational excellence, and play a pivotal role in our next stage of growth.
Key Responsibilities
* Stock & Suppliers: Manage stock levels, lead stock takes, and maintain supplier relationships to ensure efficiency and cost-effectiveness.
* HR & Payroll: Oversee the BrightHR system, ensuring accurate payroll, staff records, and holiday management.
* Compliance: Maintain all salon health & safety certifications and ensure ongoing regulatory compliance
* Systems & Technology: Manage booking and EPOS systems (Phorest), payments, and reporting.
* CRM Development: Support the build and rollout of a CRM system for our 10,000+ clients, segmenting general clients and models for better engagement.
* Customer Journey: Map and improve the client experience from booking to aftercare; monitor and report on key KPIs.
* Leadership Support: Work closely with salon managers to align goals, ensure smooth operations, and support area manager-level responsibilities as the business grows.
What We're Offering
We understand that different candidates value different reward structures, so we're offering two package options:
Option 1: Performance-Focused (OTE £50k–£60k)
* Base: £30k–£35k
* Bonus: £20k–£25k tied to clear KPIs
Option 2: Stable Base (OTE £45k–£55k)
* Base: £40k–£45k
* Bonus: £5k–£10k tied to core KPIs
You'll be able to choose the package that best suits your career goals and preferred way of working.
About You
* Proven experience in operations management (clinic, hospitality, retail, or e-commerce background ideal).
* Strong organisational and process improvement skills.
* Confident with HR systems, booking platforms, and/or CRM tools.
* Excellent communicator with the ability to influence managers and support teams.
* Results-driven with a balance of strategic thinking and hands-on delivery.
Why Join Moon Aesthetics?
* Be part of an ambitious, growing aesthetics brand with a strong client base and academy.
* Shape the future of how we run our salons and training operations.
* Real career progression with opportunities to step into Area Manager responsibilities as we scale.
* A supportive, entrepreneurial environment where your ideas and improvements will have a real impact.
How to Apply If this sounds like the role for you, we'd love to hear from you. Please send your CV and a short cover letter explaining why you'd be a great fit to the role, feel free to send us a voicenote/video too. Please email
Job Type: Full-time
Pay: £28,420.33-£55,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Free parking
* Referral programme
* Store discount
Work Location: In person