Company Description
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Job Description
Stannah Live Advisor Jobs in Audenshaw at Stannah – Join Our Team
Stannah have an exciting opportunity for a Stannah Live Advisor to join the Sales Support team based at our Audenshaw depot.
This role involves supporting our sales channels through telephone, webchat and live online demonstrations of our product range and functionality. You will play a key part in assisting customers throughout their decision-making process, both pre- and post-appointment, by promoting the benefits of our world-class Stairlifts and Homelifts.
As the Stannah Live Advisor, you will work on a full-time, permanent basis. The working hours are 8.30am - 6pm Monday to Friday, with a salary of £27,000.
This is a great opportunity for a confident, technically minded and customer-focused individual who enjoys engaging with customers and adding value at every stage of the customer journey.
To be successful as a Stannah Live Advisor, it is essential that you have previous experience in a customer-facing sales or sales support role. Experience in telephone sales, webchat support, live demonstrations, or working with technical products would be desirable.
Stannah Live Advisor Responsibilities:
* Deliver on-demand and pre-booked telephone, webchat and live video demonstrations of products in line with customer and business needs
* Develop a strong understanding of our product range, competitor products and pricing to effectively promote suitable solutions
* Assess client needs using effective questioning techniques and support customers through the sales process
* Contribute positively to team objectives, training sessions and continuous performance improvement
* Achieve KPIs and targets set by Sales Management while maintaining professionalism and integrity
Please see the full job description here: Stannah Live Advisor Job Description
Qualifications
Stannh Live Advisor Requirements:
* Previous experience in a customer-facing sales, telesales or sales support role
* Strong communication skills across telephone, webchat and video platforms
* Good technical aptitude with the ability to confidently demonstrate product features
* Target-driven with the ability to work towards KPIs
* Professional, personable and customer-focused approach
Additional Information
If you have previous experience working as a Stannah Live Advisor, Sales Advisor, Customer Sales Advisor or in a similar role and are looking for a Stannah Live Advisor job in Audenshaw, please click the "apply now" button or contact us for further information.
Benefits Include:
* Market Aligned Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days' annual leave
* Pension Scheme. Matched contribution/salary sacrifice
* SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme. A workplace initiative to support and enhance well-being
* Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
1. Business Division: Home Accessibility Commercial
2. Employment Type : Permanent
3. Referral Bonus: No