Job overview
Your role will be varied and there is always lots to do. You’ll be responsible for managing the Estate’s primary email account, responding to visitor enquiries in a timely manner and coordinating and analysing all visitor feedback to continuously improve our visitor’s experience. You’ll manage all lost property and order and control the Estate Office stationery and uniform requirements. You’ll also provide broad administrative support to the General Manager and Property Leadership Team, arranging meetings and taking the record of decisions. Following your induction and with additional training and support, you’ll be one of our nominated Duty Managers, allocated on a rota basis, responsible for the overall smooth operation of the Estate. You’ll have additional training to enable you to support our Visitor Welcome Team and provide resilience at peak times.
We’re looking for a Business Services Co‑ordinator to join our busy Visitor Operations Team. We can provide the training, but you’ll need to bring a ‘can‑do’ and proactive attitude and work well as part of a team, whilst being able to work independently on your own initiative.
Responsibilities
Work as part of the Visitor Operations Team to deliver excellent experience for visitors and members at the Wimpole Estate. Responsibilities include:
* Managing the Estate’s primary email account and coordinating visitor enquiries.
* Responding to visitor enquiries in a timely manner and analysing all visitor feedback to improve the visitor experience.
* Managing lost property and orders.
* Controlling the Estate Office stationery and uniform requirements.
* Providing broad administrative support to the General Manager and Property Leadership Team, arranging meetings and taking minutes.
* Acting as a nominated Duty Manager on a rota basis to ensure the smooth operation of the Estate.
* Supporting the Visitor Welcome Team and providing resilience at peak times.
Qualifications
* Experienced in giving business support, along with responsibility for facilities or office supervision.
* Good at communicating, both in writing and speaking.
* Able to work as part of a team, but also on your own initiative.
* Flexible and focused on people.
* Happy to multi‑task and manage your own priorities and workload.
Contract
This is a fixed‑term contract, likely to last no more than 12 months, starting in June 2026. The role is full‑time and will include weekends (approximately one weekend a month) and bank holidays on a rota basis.
Benefits
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Rental deposit loan scheme.
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
* Free parking at most Trust places.
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