About Us
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM and Initiative and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport, Healix, Mediabrands Content Studio and the IPG Media Lab. Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.
About the Role
The Operations Center of Excellence (CoE) will be a global organisation with operations experts around the world providing leading capabilities to clients through all IPG Mediabrand's media agencies.
Our Campaign Lifecycle Management Process brings a standardized, streamlined approach to our campaign process for booking and activating media. The Campaign Lifecycle Management program is our new, end-to-end approach to booking and activating media that standardises processes, closes financial gaps and cuts out rework. This new framework is critical to our local market success. It ensures consistency & efficiency, mitigates commercial risk and ultimately is designed to make our media team's lives easier whilst giving them a safety net for when things get missed. The process will be run, monitored and supported through the Process & Governance team will offer measurable adoption as well as risk flagging and tracking.
As Operations Manager, Process & Governance, they will support the successful rollout, training, and continuous improvement of the CLM process within the UK market. Working closely with senior operational leaders and frontline teams, they'll help ensure that process adoption is smooth, measurable, and embedded into everyday workflows.
Joining at a pivotal time of transformation within new MediaBrands Operations Craft roll out and the wider industry, this is an ideal role for a seasoned operations person looking to take their next step up and grow their skills
operations, learning & development, or project coordination experience, who's ready to step into a broader business-impacting role. They will ideally have some experience in rolling out or supporting projects, processes or l&d programs as well as experience and understanding of juggling the multiple areas of priority and focus across the business.
Key Responsibilities
1. Stakeholder Engagement & Collaboration:
1.
1. Support relationship building across CoE and UK operational leads.
2. Coordinate with craft leads to ensure the successful implementation and usage of operational tools.
3. Promote CLM driven change across teams to drive continuous improvement.
4. Help gather feedback from local market teams to inform ongoing process improvements.
2. E2E/CLM Process Guardianship & Roll out/ training:
1.
1. Coordinate elements of the CLM rollout plan and assist with onboarding transitions for new clients.
2. Support on all training design and delivery-both in-person and virtual-including refreshers and onboarding sessions.
3. Liaise with product partners (e.g., Asana, Interact, Mediaocean) to align training with platform updates.
4. Maintain accurate training records and contribute to improvement of training tools and documentation
3. E2E/CLM GCC Championing, Collaboration & Support:
1.
1. Work with the Process & Governance leadership to identify operational efficiencies through the GCC model.
2. Flag client needs and adoption challenges, ensuring the UK's voice is heard in global forums.
3. Help reinforce GCC usage and adoption through communication and basic troubleshooting support.
4. E2E/CLM User Engagement: Championing, Support & Helpdesk function:
1.
1. Support the management of the CLM helpdesk (via Happy Fox), ensuring user queries are addressed or escalated.
2. Help organize CLM Champion events and community-building sessions.
3. Capture user feedback and share it with senior leaders for process refinement.
5. E2E/CLM Reporting of Utilisation & Adoption Monitoring and KPI Tracking:
1.
1. Assist in creating and circulating reporting dashboards related to CLM adoption and process usage.
2. Help flag missed process stages or areas of concern to minimize operational or financial risk.
3. Work with the team to provide actionable insights to business and craft leaders.
6. Team Support & Coordination:
1.
1. Support the Director in managing project timelines and team deliverables.
2. Contribute to team culture through shared planning, feedback, and improvement initiatives.
Key Success Metrics:
The Business Operations Manager; Process & Governance, UK will have a number of core KPIs, across the below areas:
1. Individual KPI's
1.
1. Delivery of key projects with personal accountability
2. 360 team feedback
2. Shared Process & Governance Team KPI's
1.
1. Delivery of CLM Training (% employee training, feedback scores)
2. CLM Adoption rates
3. Risk mitigation/ flag resolution SLA'a
3. Shared Operational Team KPI's
1.
1. New & Current Client Operational Model Success
2. Local adoption and adherence to global standards (E2E process, GCC adoption, Interact & Operational tools)
3. Reduction in commercial operations errors- 10% YOY improvement to be seen across;
1. Unbilled media over 90 days
2. Ad-tech cost errors
3. Late booking entries
4. Unbilled media write-offs
About You (Our Successful Candidate)
The successful candidate will be a motivated and detail-oriented professional with a foundation in process/ project management or media operations looking to expand their influence and contribute to business-wide delivery and improvements during an exciting time of transformation at IPG Mediabrands and within our new Craft Centre of Excellence (CoE).
They may have previous experience supporting process rollouts, facilitating team training, coordinating project delivery, or providing day-to-day operational support. The ideal person will have a growing commercial lens and keen interest to develop understanding of the business, and enjoy the challenge of juggling this against process training delivery, reacting to feedback and delivery to timelines.
An ambitious operations person with a keen interest in driving change they bring energy, clarity, and a problem-solving mindset to their work, with a passion for helping teams work more efficiently and effectively. They understand that operational excellence depends on both smart processes and strong relationships.
Joining at a pivotal time of transformation within new MediaBrands Operations Craft roll out and the wider industry, this role is perfect for a seasoned delivery person looking to take a next step up in Operations and grow their skills. They will ideally have some experience in rolling out processes, training or previous experience in front line or operational roles as well as experience and understanding of juggling the multiple areas of priority and focus across the business.
Key Skills Required
* Experience in operations, project support, training, or a related function
* Comfortable delivering or supporting training and process onboarding
* Strong organizational and communication skills
* Confident with basic data tracking and reporting (e.g., Excel, dashboards)
* Experience with tools such as Asana, Mediaocean, or other workflow platforms
* Strong desire to learn and develop into a more senior operations leadership role
Key Relationships
* Peers at Kinesso/IPG Mediabrands including those within and across Craft and CoE teams
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are equal-opportunity employers committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued - and that you are rewarded for your fantastic work. So, we also offer a range of benefits:
* Flexi-leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
* Free breakfast and free lunch
* Early finish Fridays
* Core Hours (Mon-Thurs, flexible start/finish times)
* Retail discounts
* Electric vehicle salary sacrifices car scheme
* Wellbeing programme, including Headspace & flu jabs
* Interest free season ticket loan
* Paid time off for Volunteering
* Group Income Protection
* Life Assurance
* Private Medical Insurance or Health Cash Plan (dependent on level)
* Group Personal Pension Plan with matched contributions from 3-6%
* Generous Parental Leave & Pay
* Independent mortgage advice
* Financial education
* Employee Assistance Programme
* Free eye tests
* Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
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