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The Senior Team Leader is one of Grey Wolf Trading’s pivotal roles within the business. The ideal candidate will be able to think on their feet and problem solve situations as they arise.
You will be responsible for maintaining our high standards of play, while promoting a happy yet safe atmosphere, overseeing the soft play and assisting customer needs. This role also manages the other Team Leaders within centre and acts as the most senior member of staff within centre.
The STL is responsible, organised and has great attention to detail. A good sense of humour and a friendly approach is also key while carrying out day-to-day activities, of which these are very hands on. A warm, friendly manner is key when serving Jungle Mania customers, so service with a smile is our moto.
All Team Leaders of Grey Wolf Trading will effectively communicate with one another, to ensure an efficiently run centre, with clear goals and objectives set by their Senior Team Leader. All Team Leaders are respectful of their counterparts, and each will work together to manage expectations from the company. It is the Senior Team Leaders responsibility to ensure that centre staff follow and execute this expectation.
In the absence of any Team Leader, the key responsibilities will fall to the leader on duty.
All Team Leaders abide by the company`s policies and procedures, specifically Health and Safety.
Your employee benefits include
Free soft play entry for employees' children (must be supervised by an adult)
Up to 50% off soft play entry for you and your family members
Up to 50% off Party bookings for you and your family members
Free lunch for on-Duty Team Leader
Pension Provide through the People’s Pension
On-site Free Parking (Chichester - Woodley)
Discounted Parking (Bristol)
Performance related bonus
The Key responsibilities include:
Manage the recruitment for centre staff (with Performance Team Leader if in post) Continually evaluate staff performance and productivity, ensuring high standards at all times. Manage staff probations and any productivity issues efficiently and effectively
Maintain records of employee’s professional journey from beginning to end. Keeping track of absences, holiday and sickness
Ensure all centre staff are adequately trained for their position and request training updates to documentation if needed
Communication is key – ensure handover is provided between the Team Leaders for maximum alignment through good communications, both written and verbal
Actively participate in Team Leader meeting and or Senior Leadership Meetings hosted by CEO.
Ensure ALL health and safety documentation are completed on time
Submission of accurate Payroll data to Quality systems co-ordinator monthly
Following staffing budgets for payroll and completing payroll and revenue tracker
Understanding Key Performance Indicators and delivering on those set for the centre
Promote Jungle Mania products and assisting Senior Leadership Team with marketing materials
Shared Responsibilities with Team Leaders
Lead & manage a team of Soft Play Assistants, overseeing daily operations, ensuring the centre runs smoothly and to the highest standard.
Lead and excel in all areas of customer service, ensuring each customer receives a fantastic experience and leads by example for the rest of the team.
Provide staff training to both new and existing staff in your leading area of expertise (Customer Service, Kitchen Compliance, Health & Safety etc).
Ensure staff are always adhering to company policy and following any investigation or disciplinary routes if necessary.
Training the team on upselling play passes, build your own party, exclusive hire and JM products
Approving or non-approving holiday v Ensuring handover is provided between the Team Leaders for maximum alignment through good communications, both written and verbal.
This is not an office-based role, so you will be on your feet most of the day, leading by example.
Health and Safety
Adhering to company policy and procedures set by Senior Leadership Team.
Ensure the centre is operationally fit, and health & safety regulations are met, by completing a daily maintenance risk checklist for the centre. Any equipment failure must be reported via the escalation process.
Carrying out health and safety inspections and cleaning the centre, including reception area, play equipment, toilets, party rooms.
Customer Service
Dealing with customer enquiries on our JM products, including prices & facilities/activities. Answering customer telephone enquiries and emails.
Deal with customer queries and complaints in a timely and respectful manner through email or telephone. Ensuring feedback is communicated and investigated with the team
Help support children’s birthday parties and help create a fun, exciting & safe environment so every guest leaves wanting to return.
Managing staff, to provide table service where possible for Tree Tops Café and processing basic orders such as hot drinks and food.
Hosting events & sharing creative ideas to boost customer satisfaction.
Schedule:
32 contracted hours
Mid-Week and Weekend availability
Must be able to work 9am till 6pm
Occasionally work till 8:30pm on Friday and Saturday for Exclusive Hires (Paid time and a half)
We look forward to receiving your applications!
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Recreational Facilities
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