Posted: 4h ago
The role
Description This position is part of the P&M EMEAI Technical Customer Support team. To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction. Responsibilities Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours Ensures a professional and courteous response to all customers (external and internal) Provide prompt and accurate information to customers, field sales staff and other internal customers upon request in relation to technical aspects of a product or coatings specification Participate in customer meetings including specifiers and architects Provide detailed technical specifications to satisfy customer needs Provide technical information on request to internal and external customers Utilise Salesforce.com effectively for all enquiries feeding into projects Continual development of industry knowledge through internal and external learning Support the general running of the department To encourage and develop a team culture both within own team and across the business Enables and delivers effective training and development for individuals and the team Achievement of effective communication both within own team and between teams Qualifications Experience in customer services or customer facing role Educated to GCSE level Desirable Technical background in the coatings industry Industry qualification such as ICorr, NACE, ASFP etc. Educated to Degree level – ideally in a technical/engineering field Excellent English language – spoken and written Highly proficient work with Microsoft Office (Word, Excel, Powerpoint) LI-JS2
