Job Title: Data Analyst
Salary: £35,635
Job Type: Permanent
Location: Manchester New Bailey
Exciting Opportunity for a Data Analyst.
Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why this role matters:
We play a critical role in keeping the UK connected. With over 1.2 million customers and partnerships spanning more than half of the FTSE 350, our services power everything from household names and government departments to small businesses and start-ups. Operating across communications and IT services, we deliver essential solutions in Fixed Voice, Mobility, Fibre and Connectivity, and Networked IT - supported by the UK’s largest fixed and mobile network.
Our Wholesale business enables communications providers to deliver reliable fixed and mobile services, while our ventures support mass-market solutions and specialist enterprise offerings, including IoT.
At the heart of this ecosystem, the Manchester Mobile Centre (MMC) delivers cutting-edge mobile solutions for major operators like EE MBNL, Vodafone, and O2 - ensuring multi-million-pound projects are delivered on time, first time, and with exceptional quality.
This role is pivotal in driving operational excellence and strategic decision-making. By providing accurate data analysis and actionable insights, you’ll help shape mobile product performance under the ALL IP and Mobile banner.
Your work ensures we meet customer delivery dates, delight our clients, and maintain the trust that underpins our reputation. Simply put, what you do here keeps businesses, communities, and people connected - every single day
What you’ll be doing:
* Collect, organize, and analyse large datasets related to ALL IP and Mobile products to uncover trends and insights.
* Design and maintain interactive dashboards (e.g., Power BI, Tableau) to visualize performance metrics and operational data.
* Present data-driven insights to managers and leadership, enabling informed decisions and strategic planning.
* Support operational and technical projects by delivering accurate analysis and reporting that drive successful outcomes.
* Collaborate with internal teams and external partners to ensure data integrity and alignment with business objectives.
* Participate in system development and improvement initiatives, capturing data requirements and acceptance criteria.
* Own and manage end-to-end data processes, responding to complex queries with clear, actionable solutions.
* Attend customer delivery meetings, using strong interpersonal skills and multimedia tools to present effectively.
* Manage internal and external contacts professionally, ensuring actions are agreed and implemented promptly.
* Contribute to team objectives and continuous improvement (CI), supporting the evolution of business practices.
What skills you’ll need:
* Advanced Python programming (including standard libraries and external tools like openpyxl) and strong understanding of Object-Oriented Programming principles. (Mandatory)
* Proficiency in SQL for relational database operations and experience with large dataset management and analysis.(Mandatory)
* Expertise in data visualization tools such as Power BI or Tableau, plus advanced Excel skills for reporting and manipulation.(Mandatory)
* Ability to communicate complex data insights clearly to managers and leadership in business-friendly language.(Mandatory)
* Strong problem-solving mindset, taking ownership of data issues and proposing process improvements using automation tools (e.g., Python scripts, PowerShell).(Mandatory)
* Experience with version control workflows (Git/GitHub) and development environments like VS Code.
* Knowledge of telecom networks (4G/5G) and mobile products under the ALL IP and Mobile banner, with a willingness to embrace new tools and continuous improvement.
Benefits:
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
* 22 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.