Job Description
As a Department Manager at GO Outdoors, you will support the Store Manager in driving results, developing talent, and delivering an exceptional customer experience. You will lead your department, ensuring it is commercially strong and aligned to overall store objectives.
Key Responsibilities
* Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
* Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining GO Outdoors standards.
* Take ownership of your department, ensuring it is commercially strong, well presented, and aligned to store priorities.
* Assist with coaching and development, offering real‑time feedback and reinforcing expectations set by the Store Manager.
* Maintain high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
* Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines – escalating issues appropriately.
Skills & Experience Required
* Previous experience in a retail management or supervisory role, such as Department Manager, Assistant Store Manager, or Supervisor.
* Strong leadership skills with the ability to guide, develop, and motivate staff while reinforcing store priorities.
* Confidence in interpreting KPI and sales data to support commercial decision‑making and shift focus.
* Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
* Proven success driving sales performance and contributing to KPI achievement in a retail environment.
Desirable Attributes
* Passion for retail and the outdoors, with enthusiasm for representing the GO Outdoors brand.
* Professional, proactive leader with a solutions‑driven mindset.
* Hands‑on and committed to leading by example in all areas of the store.
* Resilient, adaptable, and able to remain composed under pressure.
* Customer‑focused, with a strong commitment to delivering a great in‑store experience.
What We Offer
* Incremental Holiday Allowance
* Staff discount on qualifying purchases across Group retail stores and online
* Exclusive colleague bike discount scheme
* Discounted gym membership
* Personal development opportunities to learn and develop at work
* Access to apprenticeships and accredited qualifications
We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate diversity and strive to ensure that all colleagues – regardless of background, identity, or lived experience – can thrive and contribute meaningfully.
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