HCS Call Centre Administrative Assistant
Join to apply for the HCS Call Centre Administrative Assistant role at NWSSP Legal & Risk Services
HCS Call Centre Administrative Assistant
1 day ago Be among the first 25 applicants
Join to apply for the HCS Call Centre Administrative Assistant role at NWSSP Legal & Risk Services
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job Overview
To be responsible for call centre support with call answering, and data entry for transport requests.
The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and professional service is provided at all times.
Working in line with standard operating procedures, the post holder will undertake basic administrative duties and provide data entry support to fleet and transport scheduling systems on behalf of HCS.
Main duties of the job
The NWSSP Health Courier Service (HCS) has a vacancy for a Call Centre Administrative Assistant at our base in Cardiff on a permanent basis. The role will require a dynamic, forward thinking individual to work in a busy call centre environment. Duties will include answering routine, urgent and emergency calls, entering information onto our logistics planning system and allocating journeys via electronic means and other administrative duties.
The HCS provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.
Welsh Language skills are essential for this role. We are looking for competency level 3+ in speaking, understanding, reading and writing in Welsh. This level is also known as intermediate level. You can check skills your skills level here: Welsh Language Level Descriptors
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
* Proven knowledge of software packages
* Experience of working in an office environment
Desirable criteria
* Experience within an NHS environment
Qualifications
Essential criteria
* Qualifications or Equivalent Experience
Skills
Essential criteria
* Welsh Language Skills: Competency Level 3+ in speaking, understanding, reading, and writing.
Desirable criteria
* Significant experience in a similar role
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh Language Skills Are Essential
Documents to download
* Job Description (English) (PDF, 440.4KB)
* Job Description (Welsh) (PDF, 608.3KB)
* Occupational Health Form (PDF, 712.5KB)
* NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
* NWSSP - About Us (PDF, 6.6MB)
* NWSSP - Our Benefits 2023 (PDF, 487.5KB)
* NWSSP - Buddion (PDF, 491.0KB)
* PCGC -Amdanom (PDF, 6.7MB)
* Guidance Notes for Applicants April 2024 (PDF, 278.7KB)
* IMTP Summary 2024-2027 (PDF, 13.7MB)
* IMTP Summary 2024-2027 - Cymraeg (PDF, 13.7MB)
Further details / informal visits contact
Name Jody Harris-Hill Job title HCS Control Centre and Systems Supervisor Email address Jody.Harris-Hill2@wales.nhs.uk Telephone number 07766 504010
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Legal Services
Referrals increase your chances of interviewing at NWSSP Legal & Risk Services by 2x
Sign in to set job alerts for “Call Center Assistant” roles.
Regional Patient Pathway Coordinator Support
Internal Applicants Only - Receptionist (University Accommodation)
Reception/F&B Multi-Skilled Team Member - Ibis Bristol Centre
Bristol, England, United Kingdom 2 weeks ago
Cardiff, Wales, United Kingdom 2 weeks ago
Cardiff, Wales, United Kingdom 1 month ago
Cardiff, Wales, United Kingdom 2 weeks ago
Case Administrator - Cardiff and the Vale (Wales) (Ref:7004)
Cardiff, Wales, United Kingdom 2 weeks ago
Weston-Super-Mare, England, United Kingdom 4 days ago
Band 3 Cashier/Receptionist - Weston-Super-Mare
Weston-Super-Mare, England, United Kingdom 1 week ago
Physiotherapy Administrative and Clerical Officer
Cardiff, Wales, United Kingdom 1 month ago
The Vale Of Glamorgan, Wales, United Kingdom 4 days ago
Committee and Senedd Business Support Officer (Temporary)
Internal Applicants Only - Administrative Assistant
Cardiff, Wales, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 4 days ago
Tonypandy, Wales, United Kingdom 1 month ago
Reception/F&B Multi-Skilled Team Member - Ibis Bristol Centre
Bristol, England, United Kingdom 1 week ago
Appointments Administrator - Centralised Booking Service
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 4 days ago
The Students' Union at UWE Opportunities
Bristol, England, United Kingdom 10 months ago
Bristol, England, United Kingdom 1 week ago
Merthyr Tydfil, Wales, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr