Join Identicare – Protect Pets, Support Owners, Make a Difference
At Identicare, we're passionate about pets and the people who love them. As the UK's largest integrated pet identification and reunification service, we operate identichip (microchips for vets, breeders, and charities) and identibase (our customer registration platform). Our mission is simple: to deliver exceptional pet protection and peace of mind for every pet owner.
We're looking for Contact Centre Pet Protection Experts to join our team in York. This is more than a contact centre role—it's a chance to make a real difference by reuniting missing pets with their families while supporting owners with the very best protection services.
The Role
As a Pet Protection Expert, you'll be at the heart of our mission: helping pets get home safely. Through warm, supportive conversations, you'll guide owners and professionals, upselling and retaining our membership services to ensure every pet has the highest level of protection.
What you'll do:
* Engage customers across phone, email, and chat in our modern omnichannel contact centre.
* Deliver outstanding service, always reflecting our care for pets and their families.
* Spot opportunities to upgrade customers to premium protection and reunification plans.
* Share expert knowledge of our services to build trust, loyalty, and long-term relationships.
About You
We're looking for people who are motivated, empathetic, and driven to make a difference.
You'll bring:
* Experience in customer service or sales (contact centre, retail, or hospitality welcome).
* A proactive approach to meeting targets and KPIs.
* Great communication skills with a customer-first mindset.
* A passion for pets and helping people.
* The ability to commute to our York office.
You'll embody our values: Responsible, Caring, Passionate, Inclusive.
And show our personality: Trustworthy, Warm, Friendly, Kind.
The Package
* Salary: £25,500 basic, rising to £27,100 after probation. OTE over £33,000 + overtime.
* Hours: 37.5 per week, 5 days over 7, on a 4-week rotation (covering 8am–8pm).
* Contract: Permanent, full-time.
Benefits
For You:
* Rewards & wellness platform (4,000+ perks).
* Enhanced pension contributions.
* Private medical care.
* Paid maternity/paternity leave.
* Compassionate emergency leave.
* Paid sabbatical & volunteer days.
* Birthday off every year.
* Cycle to Work allowance.
* Death in Service cover.
* Weekly lunch, free snacks, and team events.
* Free on-site parking.
* Bring Your Dog to Work Days
For Your Pet:
* "Pet-ernity" leave.
* Discounted pet insurance.
About Us
Founded in 1989, Identicare has grown from a microchip supplier to a leader in pet identity and protection. With high subscription retention and trusted partnerships with vets, breeders, and charities, we've built a reputation for care and reliability.
Our newly refurbished office in Monks Cross, York, provides a modern, positive workplace where our pet-loving team thrives. Together, we live our values of responsibility, kindness, empowerment, and inclusivity—helping us deliver exceptional service every day.
If you're ready to combine customer service with a meaningful mission, apply today and help us keep pets safe and families together.
Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Private dental insurance
* Private medical insurance
* Sabbatical
* Sick pay
* Store discount
Application question(s):
* Are you located in or within 15 miles of York?
Experience:
* Customer service: 2 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person