As Practice Manager at Cromwell Hospital, you will play a vital role in ensuring the smooth, efficient and high‑quality day‑to‑day running of a prestigious private medical practice. This is a permanent role where you will work closely with consultants, patients and hospital teams to deliver a seamless, professional and patient‑centred service. You will be a key leader within the practice, promoting Bupa values and contributing to a world‑class hospital culture.
Responsibilities
* Managing the day‑to‑day operations of the practice to ensure safe, efficient and effective service delivery.
* Supporting lead consultants and their colleagues, including diary management, patient scheduling and coordination of clinics.
* Line‑managing the assistant practice manager and any medical secretaries within the practice.
* Implementing, maintaining and optimising practice management systems (e.g., Semble, Carebit), including developing and documenting processes.
* Coordinating clinics across Cromwell Hospital and additional outpatient and diagnostic locations across London.
* Acting as a key point of contact between consultants and the hospital, resolving issues proactively and professionally.
* Overseeing patient administration, medical correspondence, record management and data quality across practice and hospital systems.
* Ensuring a welcoming, professional experience for patients by actively meeting and greeting visitors and handling queries and complaints.
* Liaising effectively with internal departments including theatres, reservations, radiology, pathology, finance and outpatient services.
* Identifying opportunities for service improvement, growth and efficiency and feeding back to consultants and hospital leadership.
* Ensuring compliance with hospital policies in relation to health & safety, infection prevention, confidentiality and data protection.
Qualifications
* Extensive experience as a practice manager within a private medical practice.
* Strong operational and people management skills.
* Excellent organisational, time‑management and diary‑management capabilities.
* Confident communicator with strong interpersonal and stakeholder‑management skills.
* Competent use of IT systems, including Microsoft Office and practice‑management software.
* Ability to work calmly under pressure and manage competing priorities.
Desirable
* Experience working within an orthopaedic or secondary care environment.
* Project management or service improvement experience.
* Relevant qualifications in practice management, healthcare administration or leadership.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical to financial, social and environmental wellbeing. We support flexible working and offer a range of family‑friendly benefits.
* Payment of professional registration fees.
* 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* On‑site gyms or local discounts where no on‑site gym is available.
* Various other benefits and online discounts.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time type: Full time.
Job area: Clinical Services.
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