Leasehold Manager
Location: Hybrid / Oxford (OX4)
Salary: £34,800.00 - £36,631.00
Working hours: 35hpw across Mon-Fri
Permanent position
Driving license essential
A2Dominion Group
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role overview:
We have a fantastic opportunity for a Leasehold Manager to act as the main point of contact for our customers and to block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.
Your key responsibilities will include:
* Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance
* To buld relationships and work with both internal and external stakeholders.
* Attending meetings, hearings and other forums to build relationships with customers.
* Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and year end accounts.
* To carry out/monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations.
More About You:
* Full UK Driving License essential
* Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
* You must have previous experience of property management.
* Front line / customer facing property management experience desirable.
* You will have excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners.
* You will have excellent interpersonal and communications skills (verbal and written).
* You will also have the ability to analyse and draw logical conclusions from complex data.
* You will also have a good level of IT knowledge, using Word and Excel to compile and write reports