Principal Engineer
When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting into the Head of Focal Engineering, the Principal Networks Engineer within Network Services is the most senior technical resource to resolve highly complex technical design or service issues that cannot be resolved through the normal operations and maintenance procedures. You will be responsible for providing leadership for root cause analysis.
What you'll do:
* You will be the technical lead within the customer account for both internal and external requirements and act as an internal technical escalation point with the ability to mentor/coach internal resources to achieve a higher level of service.
* You will act as the last line technical lead to resolve technical problems, either design or support related problems. To take a lead where required in root cause analysis to drive issue resolution and limit impact to the customer.
* You will be responsible for reviewing and reporting on specific customer incidents and manage customer expectations. Ensure escalation and feedback drives a high level of performance throughout Telent.
* You will be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.
* You will assist in the build and design of Proof-of-Concept scenarios, Type Approval activities in the Telent labs and support in the creation of test type documentation and test scenarios.
* You will assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
* Be an expert in the required Technology for your section. Create and deliver: technical presentations, solution demonstrations, solution design/configuration, and proposal development.
* You will provide technical assistance to the sales teams in whatever format is required (e.g. in customer meetings, presentations and response to tenders) so that opportunities are supported with the correct technical expertise.
Who you are:
We are looking for an experienced Principal Networks Engineer with a deep expertise in Fortinet technologies.
Key Requirements:
* Fortinet Expert Certification
* Fortinet SD-WAN design and delivery experience
* Fortimanager and Fortimonitor knowledge
* Fully competent knowledge of the quality standards, processes and regulatory requirements applicable to the designated discipline/business area.
* Excellent customer facing and presentation skills.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
* 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
* Company pension scheme
* A range of family friendly policies
* Occupational health support and wellbeing Portal
* Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
JBRP1_UKTJ