Job Description
Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and some computer literacy (full training will be provided).
Brook Street are proud to advertise a temporary position for an Administrator role for MOD - location: Imjin Barracks, Innsworth, Gloucester
Division: Defence Business Services (DBS) Pillar - Armed Forces & Veterans Services - DBS Team - MOD Medal Office
Primary Job Purpose(s): Medal Assessing
Deliverables:
1. Accurate Medal Assessments
2. Customer Focus
3. Despatch of medallic recognition
Responsibilities:
The Temporary Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:
1. You will be required to provide support to the team leaders for the end-to-end process of the issuing of medals/awards; duties include:
a) Data Entry - Transcribe application details onto database and IT systems (as applicable)
b) Assessments: Interrogate systems to validate entitlement to specific medal
c) Approvals: Checking colleagues' assessments before progressing applications to final stage before dispatch
d) Record Management: Filing, preparation of records for scanning and document disposal
e) Customer Correspondence: Respond to letters, telephone and email enquiries from Service Personnel, veterans and their families regarding eligibility of the award(s)
2. Provide support to the Stock, Engraving and Despatch area, duties include:
a) Checking quality levels of stock
b) Manual handling: Packing of medals in bulk to despatch to Units, or individual medals for Veterans or former eligible MOD personnel
c) Despatching: Preparing nominal rolls, address labels and delivery rolls to enable either courier/postage or collection of medals
Essential:
4. A good understanding of IT as applications are processed through networked PC's using bespoke databases and MS/Oracle based software packages.
5. Knowledge of MS - Word & Excel
Pay rate: £12.50/hour + 50p allowance for each worked hours, this role is full time (up to 37 hrs per week)
Location: Imjin Barracks, Innsworth Lane, Innsworth, Gloucester, GL3 1HW
Start date: Asap, vetting pending
End date: on going temporary assignment until 27/09/2024, extension possibility
*The offered candidate is subject to a basic DBS, 3 years activity check & SC clearance