Helpdesk Administrator
* £25,000 - £28,000
* Based in Kingswood
* Excellent benefits
Overview:
We are recruiting on behalf of a well-established and respected company based in Kingswood for an enthusiastic and proactive Helpdesk Administrator. This is an exciting opportunity for someone with excellent customer service skills and a friendly, professional approach. You’ll be a key part of a close-knit team, where strong communication and a positive, can-do attitude are essential—along with a healthy sense of humour and the ability to enjoy office banter while getting the job done.
Key Responsibilities:
* Plan and manage engineers’ daily work schedules, including both reactive and preventative maintenance tasks
* Handle general administrative duties such as reviewing reports, filing, and ordering parts using the company system
* Provide first-line support to customers via phone and email, responding to queries in a timely and professional manner
* Upload and allocate documents to online systems, ensuring all records are accurate and up to date
* Manage diaries and coordinate appointments
* Prepare documentation for site audits
* Support with administrative tasks including expense forms, tracking holidays/sickness, and managing vehicle service bookings
What We’re Looking For:
* Previous experience in a scheduling or coordination role is desirable, though not essential
* Strong interpersonal skills—confident, polite, and well-mannered
* IT literate with a good working knowledge of Microsoft Office
* Educated to GCSE level (Grade C or above in English and Maths)
* Full UK driving licence required due to the location of the office