Job Description
The Organisation - Housing Association - Neighbourhood Team Leader
Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services.
This role is a 12 month fixed term contract, directly employed by the housing association.
The Role - Housing Association - Neighbourhood Team Leader
* Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
* Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
* Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
* Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
* Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
* Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
* Build and maintain strong relationships with key stakeholders, agencies and elected members.
* Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
* Monitor performance using housing management systems, identifying risks and areas for improvement.
* Lead on performance management, addressing underperformance and supporting staff development.
* Contribute to management meetings, reporting on KPIs and service delivery outcomes.
* Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
* Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
* Promote a culture of equality, diversity and inclusion in service delivery and team management.
The Person - Housing Association - Neighbourhood Team Leader
* GCSE English and Maths or equivalent
* Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4)
* Strong experience in housing management and leading teams
* Proven ability to manage performance, motivate staff and drive service improvements
* Experience of working with external partners and stakeholders
* Knowledge of housing legislation, policies and procedures
* Experience managing complex cases including anti-social behaviour and safeguarding
* Strong communication, leadership and interpersonal skills
* Ability to analyse performance data and manage risk effectively
* Flexible approach to working hours, including evenings and weekends where required
* Ability to travel across locations