Job Description
Sales & Business Development Director
London
£65,000.00 per year
Days of work: Monday – Friday (There will be an expectation to attend industry events in the evenings and weekends)
Hours: 8:30 am – 5:30 pm
Holidays: 31 days including bank holidays
Are you looking for a new opportunity to progress your career in the catering and events industry?
Contract catering experience is essential. If you have this, then you could be the person for us!
Requirement from you? Current and previous experience in contract catering and events business is ESSENTIAL, together with sales experience.
About us
We are an amazingly dynamic team of highly motivated, bright, talented people whose sole focus is on creating extraordinary smile-inducing food and drink experiences. We are café, hospitality, event management, and fine dining experts providing the freshest, seasonal, sustainable, ethical, and local ingredients.
Check us out -
https://seasoned.co.uk/
The role
To manage the sales operations for Seasoned venues by creating and implementing strategic sales plans and building and developing enduring external & internal customer relationships.
To identify, target, and cultivate relationships to develop to contract stage, sole contractual opportunities for Seasoned and to grow and develop our fixed contracted site portfolio.
To support the existing venues teams in retaining our current contracted business within Seasoned Venues.
Provide timely reports and information as required by the Managing Director and Board of Directors for the Company.
Our commitment to sustainability
We place sustainability at the heart of our operations, aiming to foster a more sustainable and socially responsible catering and hospitality industry. We’re passionate about reducing our climate footprint and sourcing low impact and seasonal produce, while prioritizing local and ethical suppliers. We’re striving to be a circular caterer and reduce food waste and single-use plastic. By pursuing B Corp certification, nurturing our team, supporting charity partners and nourishing our communities, we’re on a mission to spread social goodness.
Management
* Identifying and addressing training needs for all staff in conjunction with venue management teams.
* Agreeing and setting aims and objectives with venue management in line with the sales & marketing plans.
* Ensure that the personal development of individuals is monitored to maximize their benefit to the business.
* To hold regular sales meetings (weekly) and in turn ensure the cascading of information to promote a culture of empowerment and inclusion in the decision-making process to all employees.
* To attend training and personal development courses as requested by the company ensuring full and active participation.
Duties and Tasks
* Develop strategic sales and marketing plans and execute in partnership with venues teams.
* Develop through your own research a portfolio of potential contract clients, by calling them, market research and through face-to-face meetings.
* Design programs to improve brand loyalty with consultants, clients and venue partners.
* Ensure ISO9001 & B Corp standards through the Customer Journey are maintained within the Sales Team, through ongoing auditing to the standards Seasoned have set out.
* To proactively generate new business for Seasoned from corporate clients, agents, hospitality organizers or any other source that will bring in new revenue streams for Seasoned.
* Oversee sales team recruitment and creating training programs to train new and existing employees in the sales department.
* Understand and communicate the company’s value propositions and processes through proposals and presentations.
* Monitoring supply and demand, competitor offers and costs to determine and adjust selling prices.
* Forecasting and creating annual sales targets for new business.
* Analyze market trends to ensure Seasoned stays at the forefront on the venue catering industry.
* To lead on tender opportunities for the company all the way through the process including the final presentations.
* Use marketing, entertainment and actual events hosted by Seasoned to entertain potential clients with contractual opportunities.
* Assist with the preparation and submission of bids and tenders, ensuring they align with client requirements and showcase our strengths effectively.
* Conduct thorough market analysis and competitor benchmarking to refine our positioning for contractual opportunities.
* Utilize market research and industry insights to identify opportunities.
* Prepare and deliver persuasive sales pitches and presentations that highlight our unique value proposition.
* Provide regular reporting and updates on sales activities, pipeline and performance against targets.
Product Knowledge
* Maintain a current and accurate knowledge of all the services within our market sector.
* Maintain a current and accurate knowledge of competitor products.
Sales, Customers and Client
Ensuring a high standard of service and customer service is delivered at all times.
* Analyze client and venue feedback and other client feedback, ensure in conjunction with the Managing Director that we address service issues and develop standards and products in line with customer needs. Respond to and resolve customer complaints within set time frames.
* Attend client meetings, food tasting and site visits when required.
* Recommend modifications to systems and practices to improve customer service.
* Liaise with the clients and their staff to ensure a good relationship is maintained and developed.
* Support the venue management with contract retention within the estate, ensuring any re-bids are conducted in line with expectations.
Administration
* Provide time-phased, qualified reports on achievement and activities on a quarterly basis.
* Plan diary to make effective use of working day.
* Maintain accurate records of all contacts and conversations with clients (Sales report and summary reports).
* Keep database of both new and past contractual opportunities to ensure we have accurate data to ensure we develop relationships in a timely manner.
* Maintain relationships with ongoing opportunities.
* Report to the Seasoned senior management team at each sales meetings activities and achievements.
Targets
* Undertake a minimum of 20 proactive calls per week to potential new contract clients.
* Undertake a minimum of 10 site visits per month with potential contract clients.
Financial Reporting and Planning
* Ensure Group procedures on ordering of goods and services are followed.
* To optimise profitability.
* To ensure unit turnover and profit targets are met.
* To assist and advise the Managing Director in the setting of annual sales budgets and present these to clients in a professional manner once agreed.
* Set budgets for new venues/contracts.
Communication
* To communicate effectively with clients, verbally, face to face and in writing.
* Responsible for holding and recording client and management meetings.
* Responsible for communicating weekly activities via weekly reports.
* Responsible for effectively communicating with staff on all levels.
General and Other Duties
* Undertake any reasonable duties as dictated by either the Managing Director that are within skills and capabilities.
* Maintain high standard of personal presentation.
* Undertake all responsibilities with reference to Crown Partnership procedures.
* Ensure safe working area and work procedures in line with Company's.
* Obtain necessary authority for expenses and record in line with Company Policy.
Human Resources
* Ensure that staff adhere to current legislation as and when required as well as direction and guidance from the HR Department.
* Ensure that company policies are also followed.
* Be responsible for ensuring that staff are motivated, appraised and trained.
* Conduct grievance and disciplinary meetings as and when required. Be instrumental in terms of investigation procedure.
* Keep updated records either through Fourth directly or advise HR to update, staff sickness, holidays & absence.
* Ensure all staff holidays are taken through the year and alongside the business needs.
* Liaise with HR on any issues and always ask advice.
Nurturing our Team
Human Resources
* Ensure that staff adhere to current legislation as and when required as well as direction and guidance from the HR Department
* Ensure that company policies are also followed.
* Be responsible for ensuring that staff are motivated, appraised and trained.
* Conduct grievance and disciplinary meetings as and when required. Be instrumental in terms of investigation procedure.
Sustainability commitments:
As Business Development Director at Seasoned, you will be instrumental in advancing our mission to spread social goodness and deliver extraordinary, smile-inducing food and drink experiences, while supporting efforts to minimize our environmental impact and deliver our sustainability strategy.
This includes:
Local and Ethical Sourcing
* Support our commitment to local, sustainable and ethical purchasing (choosing suppliers within 50 miles of venues, choosing certified sustainable ingredients/resources, choosing social enterprise/B Corp suppliers).
Nourishing our Communities
* Managing local charity partnerships and volunteering efforts.
* Supporting our efforts to create jobs & support vulnerable people and those facing employment barriers into work (e.g. working with homeless charities etc).
Cutting our Climate Impact
* Supporting venue managers to reduce Seasoned’s environmental impact (reducing food waste, utilities efficient).
* Support Seasoned executive team and compliance manager with maintaining ISO14001.
We are an equal opportunities employers, we value diversity and are committed to providing equal employment opportunities. We believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking to progress your career in catering as our Sales & Business Development Director, please apply via the button shown.