Overview
Join to apply for the Sales Estimator role at Tapi Carpets & Floors. This role requires you to use your own vehicle.
The Role
This is a unique role where you will spend most of the day on the road in your own vehicle. You will bring Tapi-ness into a customer’s home. Using our Masterpiece software (training provided), you’ll plan, estimate and measure customers' floors to ensure that everything is ready for our fitting teams to begin work.
Responsibilities
* Deliver outstanding customer service that exceeds expectations.
* Use an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
* During every customer visit, use Masterpiece software to measure and provide solutions.
* Prepare a detailed and accurate flooring plan with the ability to provide an onsite quote using Masterpiece.
* Carry out inspections of identified faulty floors and produce reports.
* Check for uneven floor levels and potential issues (e.g., dampness or trailing cables).
* Process customer orders thoroughly and accurately where applicable.
* Comply with all Health and Safety and security requirements set by the Company.
The Big Package
* 25% colleague discount
* Salary sacrifice pension
* Perks platform (cinema tickets, cashback and discounts on brands)
* Employee Assistance Programme
* A day off for your birthday
About You
You’re in the sweet spot of being sales-driven and customer-focused. You’re passionate about what you do. You’re a speedy thinker who is pleasant to be around, presentable, switched-on, and honest, bringing joy to every interaction. You’re self-motivated, enthusiastic, and keen to impress. You pay attention to detail and have a “no customer left behind” attitude.
You thrive on a busy schedule, and you’re always looking for ways to improve things for customers and colleagues. You plan efficient routes to maximise time and the number of customers you see.
You will need a full driving license and access to your own vehicle.
Get to Know Us
Hello, we’re Tapi and we’re passionate about floors. We’re a flooring retailer with a difference, focused on making the flooring shopping experience simple and enjoyable. Since 2015, we’ve grown into the largest flooring retailer in Britain, with a network of showrooms and home consultants nationwide. In 2024, we added the Carpetright brand to the Tapi family. Our teams are committed to five-star service and equality of opportunity for all. We launched the Tapi Academy to support personal development with a 12-week training plan for new flooring sales advisors.
Equal Opportunities Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
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