General Manager & Head Host
Inn The Sticks, is looking for a General Manager / Head Host to lead The Wellesley Arms, located in Sutton Benger, near Chippenham.
The role is primarily floor based and guest facing, so requires someone who is currently a FOH Manager or a premium food pub GM that is happy on the floor engaging with diners and drinkers. The successful candidate will be super friendly, able to interact with the wide range of guests that we welcome, and be very confident at leading busy services, small events and managing a small FOH team. As the pub is as popular with drinkers as diners - experience in a pub environment is essential.
Our new GM will have a good overall knowledge of working in a busy food led pub and will be able to calmly resolve the various issues that arise along the way in a hospitality business. They will also have a great eye for detail. The role reports into our Head of Operations.
Inn The Sticks is a small collection of village pubs, offering seasonal menus, local drinks and Great British hospitality. Our collection started 5 years ago with the Langley Tap and now has 4 pubs, with plans to grow.
We believe having a happy and engaged team is key to providing our guests with a great experience. We're passionate about creating a working environment that friendly, collaborative, and professional but fun. The Wellesley Arms is open Wednesday to Sunday, so the successful candidate will have set hours each week.
As site GM, you'll play a key role in ensuring that our front of house team, and pub overall, runs smoothly, efficiently and safely. The successful candidate will:
* Have a highly positive and friendly attitude.
* Have at least 2 year's experience of working in a busy premium food led pub, hotel, or similar business.
* Have a great eye for detail.
* Enjoy being based on the floor with guests.
* Be organised with a good knowledge of the key elements that make up a busy pub: reservation management, serving on a bar, table management, working in partnership with kitchen team to ensure we delight our guests, staff scheduling, people supervision.
* Have a can do approach - likes to keep busy and seeks out jobs for self and team to do.
* Be able to think on their feet, solving problems with a positive and calm outcome.
* Be able to build a great relationship with our kitchen team.
The role's responsibilities include:
* Manage all FOH team members - recruitment/training/scheduling (working with Head of Ops and other site managers for any shared resource).
* Full wet stock accountability.
* Cellar management.
* Deliver wages to budget.
* Manage guest communications - working with other site managers on any days the pub is closed.
* Organising events for up to 90 people, including weddings, parties etc.
* Build effective working relationship with kitchen.
* Leading from the front, especially on busy services.
* Host monthly events to engage village.
* Deliver all H&S, fire safety and compliance for site.
* Oversee staff accomodation.
The deal:
* Up to £52.5k package, dependent on experience and whether you live in at one of our sites (salary £38K to £45k, >£5k tips & £2.5k bonus).
* Bupa private medical insurance.
* Pension.
* Discounted/free meals/soft drinks.
* Option to live in at a different site (subject to references) - transport essential.
Job Type: Full-time
Pay: £40,000.00-£52,500.00 per year
Benefits:
* Employee discount
* On-site parking
* Private medical insurance
Ability to commute/relocate:
* Chippenham SN15 4RD: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Have you been a supervisor or manager in a food based pub?
Experience:
* Hospitality: 3 years (required)
* Management: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person